Claims Broker

Fnb; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A financial services company is seeking an experienced professional to manage insurance claims effectively, ensuring exceptional service for customers while complying with regulatory requirements. Ideal candidates will possess a diploma or degree and have a minimum of 3 years' experience in the insurance sector. Strong sales skills and knowledge of both Commercial and Personal Lines Short-term insurance are essential.

Qualifications

• Must have experience in Commercial and Personal Lines Short-term insurance.
• RE Certificate and DOFA statement required.
• Product specific training certificates needed.

Responsibilities

• Deliver exceptional service that exceeds customers' expectations.
• Cultivate relationships with stakeholders.
• Generate leads and manage existing clients.
• Resolve customer queries efficiently.
• Comply with governance and legislative requirements.

Skills

Insurance claims management

Customer service excellence

Stakeholder management

Sales skills

Compliance knowledge

Education

Any Diploma or Degree

Job description

Job Description

To provide required services through effectively managing all aspects of insurance claims for customers by liaising with the relevant Insurance companies on the customers behalf within agreed service level agreements.

Responsibilities

Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.

Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.

Manage existing clients and grow portfolio through making contact and generating leads.

Resolve all customer queries efficiently, and within agreed timelines.

Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.

Control the effective service for settlements in the business through insurance claims.

Provide sales support efficiencies and services in order to ensure retention of clients.

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.

Comply with governance in terms of legislative and audit requirements.

Manage own development to increase own competencies.

Additional Requirements

Must have experience in Commercial and Personal Lines Short-term insurance experience RE Certificate DOFA statement – dated not longer than 3 months Product specific training certificates Certificates for CPD hours completed, for the 3-year cycle e.g 1 June

• to 31 May
• , 1 June
• to 31 May
• and 1 June
• to 31 May

Qualifications And Experience

Any Diploma or Degree Minimum 3+ year's related experience Application Deadline Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.16 / 10 / 25 Seniority level Mid-Senior level Employment type Full-time Job function Sales and Business Development Industries Banking All appointments will be made in line with FirstRand Group's Employment Equity plan.