Claims Broker

Fnb South Africa; Johannesburg; On-site; ZAR 104 000 - 131 000; Full time

Job summary

A leading insurance firm in Gauteng is seeking a Head of Claims to lead their claims department. The ideal candidate will have 6 to 10 years in the short-term insurance sector, with substantial leadership experience. Responsibilities include managing claims operations and developing strategies for performance improvement. Strong communication and problem-solving skills are essential. This role offers competitive compensation within the Johannesburg area.

Qualifications

• 6–10 years in short-term insurance, focusing on claims.
• Proven leadership within a claims environment.
• Strong understanding of insurer relationships and compliance.

Responsibilities

• Lead the Claims Department across all business lines.
• Develop and execute claims strategies aligned with service goals.
• Monitor claims ratios and customer satisfaction metrics.

Skills

Leadership

Claims management

Strategic thinking

Communication skills

Problem-solving

Education

Experience in short-term insurance

Job description

Overview of opportunities in Johannesburg for Claims, Risk, and Insurance Claims roles. This description consolidates multiple postings and presents clear responsibilities and requirements for each role while removing non-essential boilerplate.

Job Postings in Johannesburg

Location-based listings include Sandton, Bryanston, Bedfordview, and surrounding Gauteng areas with salary ranges varying by role.

Head of Claims – Bsure Insurance Advisors

Location: Bryanston, Gauteng

Salary: R104000 - R130878

Posted: today

Job Description

Bsure Insurance Advisors is a progressive brokerage focused on broker services across underwriting, claims management, and renewals. We seek a dynamicHead of Claims with 6–10 years in the short-term insurance industry, primarily in claims, with leadership and operational depth.

Key Responsibilities

• Lead and manage the entire Claims Department across all lines of business.
• Develop and execute claims strategies aligned with growth and service goals.
• Mentor and hold the team accountable for performance and client outcomes.
• Drive innovation and continuous improvement in claims processes and customer experience.

Operations

• Oversee front-end claims management and ensure efficient turnaround times.
• Identify gaps and implement practical, measurable solutions.
• Maintain strong relationships with insurer partners, assessors, and service providers.
• Ensure compliance with binder and regulatory obligations.
• Contribute to leadership with strategic decisions and culture building.
• Suggest restructuring or new initiatives for better client and team outcomes.

Performance & Reporting

• Monitor claims ratios, turnaround times, and customer satisfaction metrics.
• Provide data-driven insights to the executive team.
• Ensure operational reporting is accurate and actionable.

Requirements

• 6–10 years in short-term insurance with substantial claims experience.
• Proven leadership or management experience within a claims environment.
• Strong understanding of insurer relationships, binder structures, and compliance requirements.
• Excellent communication, problem-solving, and decision-making skills.

Who You Are: Dynamic, decisive, and able to own outcomes. You thrive in an empowered, accountable culture and enjoy solving problems to deliver best-in-class claims experiences.

Senior Risk Manager – Risk Governance and Portfolio Management (18-month fixed term)

Location: Johannesburg/Sandton area

Salary: R1,200,000 - R1,800,000

Posted: today

Job Description

Responsible for Portfolio Management and Reporting within the organisation. Qualifications include CFA (added advantage). Requires 8–10 years relevant experience in credit risk/finance/investment banking, with strong analytical and communication skills.

Key Responsibilities

• Produce trend analyses, risk reviews, and concentrations modelling; recommend strategies to stay within risk limits.
• Monitor and report risk appetite and performance to the Board/IMC.
• Develop risk management policies, credit risk systems, and regulatory compliance processes.
• Lead policy formulation, risk reporting, and advisory services to SBUs.

Requirements

• Ce8 to 10 years’ experience in Credit Risk/Finance/Investment Banking.
• Strong data and reporting capabilities; knowledge of macroeconomic risk drivers.
• FSCA registration with FAIS act is advantageous.

Insurance Claims Manager – Bsure Insurance Advisors

Location: Bedfordview, Gauteng

Salary: R600,000 - R1,200,000

Posted: today

Job Description

Role focuses on leading claims operations, strategy, and team development to deliver best-in-class claims experiences across all lines of business.

Key Responsibilities

• Lead and manage the Claims Department; develop and execute claims strategies.
• Mentor and empower the claims team; drive performance and client outcomes.
• Improve claims processes, ensure regulatory compliance, and maintain insurer relationships.

Requirements

• 6–10 years in short-term insurance with a focus on claims.
• Proven leadership in a claims environment; strong negotiation and decision-making skills.
• FSCA/FAIS awareness and binder familiarity.

Head of Claims – Additional Listings

Locations: Bryanston, Sandton; multiple postings in Gauteng

Typical Profile

• Senior leadership experience in claims management.
• Strategic mindset with ability to implement process improvements.
• Strong stakeholder management and compliance knowledge.

Is this job a match or a miss?

For each posting above, evaluate fit based on your experience and the role requirements. Look for alignment in location, salary, required years of experience, and core responsibilities.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. Equal Opportunities employer; applicants with disabilities are welcome.