Claims Assessor-1

Firstrand Bank India; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A major financial institution in Gauteng is seeking a Motor Claims Handler. Responsibilities include managing short-term motor claims from registration to finalization, ensuring customer satisfaction, and addressing supplier complaints. The ideal candidate should have a certificate in Short Term Insurance and experience in a claims call center environment. Join a diverse team that values adaptability and customer-centric solutions while working in a progressive setting.

Benefits

Opportunities for networking

Challenging working environment

Possibility for innovation

Qualifications

• 2 – 3 years’ experience in a claims call center environment, with 1 to 2 years ideally in Motor Claims.

Responsibilities

• Administrate Short Term Motor Claims.
• Manage the claim from registration to finalization.
• Manage customer and supplier complaints.

Skills

Attention to detail

Customer centricity

Time management

Adaptability

Education

Certificate or full insurance credits in Short Term Insurance

Job description

Job Description

Accurate assessment, investigation and validation of complex long‑term insurance claims with a high value in accordance with the goals, objectives, processes and standards of the organisation in order to meet customer. These claims may include funeral, death, disability, dread disease and retrenchment claims.

Hello Future Motor Claims Handler, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Responsibilities

• Administrate Short Term Motor Claims
• Manage the claim from the claim registration to finalization
• Be customer centric
• Manage your time to ensure all short‑term motor claims are attended to in set turnaround times
• Manage customer and supplier complaints
• Pay attention to details
• Manage personal development to increase own skills and competencies

Qualifications

• Have a certificate or full insurance credits in Short Term Insurance
• Have 2 – 3 years’ experience in a claims call center environment, of which 1 to 2 years ideally in a Motor Claims

Access

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

Match

• Adaptable and curious
• Have a proven successful track record
• Thrive in a collaborative environment

Additional Information

We look forward to engaging with you. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Take note that applications will not be accepted on/after the closing date indicated below.