Claims Administrator Team Manager

Sanlam; Midrand; On-site; ZAR 30,000 - 50,000; Full time

Job summary

Join a leading financial services group in South Africa as part of the Claims Management Team. This role requires a strong background in short term insurance and claims handling, with a focus on client satisfaction and team leadership. You will be responsible for overseeing claims investigations and ensuring compliance with legal regulations while fostering a collaborative work environment.

Qualifications

• Minimum 5 years short term insurance experience.
• Minimum 3 years Claims experience.
• Minimum 3 years Salvage process experience.

Responsibilities

• Manage claims administration and settlements of a complex nature.
• Provide technical guidance to team members.
• Coach and mentor less experienced claims clerks.

Skills

Excel

Client Management

Claims Investigation

Communication

Supervisory Skills

Problem Solving

Flexibility

Job description

Take a step up and form part of the dynamic Claims Management Team. In these changing times, you will need to take control, stay calm and make sure that we live up to our client’s expectations!

What will make you successful in this role?

• Highly proficient in Excel and Pivot table
• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques
• Written and verbal communication skills
• Supervisory skills
• Self-motivated, inspire others
• Motivation and desire to excel
• Problem-solving skills and solution-oriented
• Flexibility
• Ability to multi-task and cope with pressure
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Good interviewing skills
• Provide technical guidance to team members

Qualifications and Experience

Minimum Experience Required

• Minimum 5 years short term insurance experience
• Minimum 3 years Claims experience
• Minimum 3 years Salvage process (Accident and Theft) experience
• Minimum 2 years Supervisory/Management experience
• Solid understanding of TIA claims system and claims procedures

Knowledge and Skills

Claims administration

Claims settlements of a complex nature

Payment approval and rejections

Operate within claims guidelines and compliance

Coach and mentor less experienced short term claims clerks

Personal Attributes

Business insight - Contributing independently

Manages complexity - Contributing independently

Plans and aligns - Contributing independently

Interpersonal savvy - Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

MiWay is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. MiWay’s Employment Equity plan and targets will be considered as part of the selection process.

About the company

As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.