Claims Administrator Legal

Mua Insurance Acceptances (Pty) Ltd; South Africa; On-site; ZAR 240 000 - 350 000; Full time

Job summary

A leading insurance firm in South Africa seeks a Claims Administrator (Legal) to assist their Cape Town team. The successful candidate will manage the Recovery/Legal Liability process, ensure compliance with SLAs, and maintain good relations with Brokers and Service Providers. A strong legal/recovery claims background with 3-5 years of experience is essential, along with excellent administrative and communication skills. Proficiency in MS Office is required, and Power BI experience is a plus.

Qualifications

• 3 – 5 years experience in Legal/Recovery claims.
• Ability to remain calm and productive under pressure.
• Strong organisational skills.

Responsibilities

• Initiate new legal matters.
• Manage Recovery/Legal Liability process.
• Update claims progress on ABACUS system.

Skills

Legal/Recovery claims background

Strong administrative skills

Team player with good communication skills

Problem-solving ability

MS Office proficiency

Education

Grade 12/Senior certificate

Tools

Power BI

Job description

Overview

CLAIMS ADMINISTRATOR LEGAL (Recoveries & Liabilities)

The position for a Claims Administrator (Legal) has become available at MUA, Cape Town. MUA is looking for a high energy dynamic individual. The successful applicant will assist the Claims Legal (Recoveries & Liabilities) team.

Main Responsibilities

• Initiation of new legal matters.
• Manage the Recovery/Legal Liability process and progress with external Legal Department and ensuring all SLAs are adhered to.
• Update claims progress and estimates on the ABACUS system.
• Manage an accurate diary of the workflow and deadlines for information and service.
• Process payments as required.
• Maintain a good relationship of co-operation, feedback and service to Brokers and Service Providers, including telephonic and written queries, and correspondence.
• Provide reports to management as required.

Competencies / Qualifications

• Legal/Recovery claims background/experience of 3 – 5 years required.
• Strong administrative and organisational skills.
• Grade 12 (Certificate to be supplied) / senior certificate.
• Relevant claims experience together with good administration skills and the ability to look at all aspects of the job, regardless how detailed.
• Ability to be a team player that can actively encourage open and frank communication in a team environment. Encourages a climate of teamwork through their actions; and is committed to team goals rather than personal goals.
• Positive and willing attitude.
• Ability to solve problems and adapt to change.
• Ability to remain calm and productive under pressure.
• Methodical / analytical ability and numerical ability – able to analyse situations, form opinions, and make decisions independently, and calculations accurately.
• High level of communication skills (both written and verbal).
• The ability to proactively develop customer relationships, making efforts to listen and understand the customer, anticipating and providing solutions to customer needs to customer satisfaction.
• Computer skills (MS Office: Outlook, Word, and Excel). Power BI experience beneficial.