Claims Admin And Support: General Manager

Sanlam; Gauteng; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading financial services company in South Africa is seeking an experienced manager to lead their emergency logistics operations. The role requires a minimum of 7–10 years in senior leadership with a focus on claims administration and managing a rescue/emergency call centre. Ideal candidates will demonstrate strong strategic leadership and operational management skills. Competitive remuneration and growth opportunities are provided.

Benefits

Opportunities for growth and development

Strong company culture prioritizing employee well-being

Qualifications

• Minimum 7–10 years of senior leadership experience in emergency logistics.
• Must currently oversee a rescue/emergency call centre and towing operations.
• Solid understanding of the end-to-end claims administration lifecycle.

Responsibilities

• Direct overall performance, strategy, and operations of the Claims Administration department.
• Oversee performance and service level agreements of external service providers.
• Drive development of projects to improve efficiency and customer experience.

Skills

Strategic Leadership

Commercial Acumen

Operational Management

Communication Skills

Resilience

Stakeholder Management

Education

Applicable bachelor's degree in Business, Management or related field

Grade 12 / Standard 10 / NQF 4

Job description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world‑class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what‑ifs” of the world. Company values that every employee subscribes to are : Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

What will make you successful in this role?

Minimum Qualification Required

• Grade 12 / Standard 10 / NQF 4
• An applicable bachelor’s degree in Business, Management, or a related field
• Any applicable post‑matric qualifications will be advantageous.

Minimum Experience

• A minimum of 7–10 years of senior leadership experience, with a primary focus on managing emergency logistics (towing, salvage, call centers). This must be coupled with significant exposure to and a comprehensive understanding of the short‑term insurance claims lifecycle (Personal and Commercial lines)
• Must currently be in a management role overseeing a rescue / emergency call centre, salvage, car hire, and towing operations.
• Minimum 3 years’ experience in a middle or senior management capacity.
• Solid understanding of the end‑to‑end claims administration lifecycle, procedures, and processes.
• Deliverables include, but will not be limited to
• Strategic Oversight : Direct the overall performance, strategy, and operations of the Claims Administration department, including the rescue / emergency call centre, salvage, car hire, and towing divisions.
• Vendor & Partner Management : Oversee the performance, cost‑effectiveness, and service level agreements of all external service providers, including towing services, car hire companies, and salvage providers.
• Operational Excellence : Drive the development and implementation of projects and system enhancements to improve efficiency, reduce costs, and elevate the customer experience across all managed areas.
• Financial Acumen : Manage the Manex and Loss Ratio for the Claims Administration department, operations are financially optimized.
• Performance Reporting : Develop and present comprehensive reports on departmental performance, operational KPIs, and project progress to the Head of Department.
• Risk & Compliance : Monitor and manage the risk register for the department, ensuring all processes and procedures are compliant with industry regulations and company policies.
• Cross‑functional Collaboration : Provide general support and act as a subject matter expert to the broader Claims Department, Procurement, and other internal business units to ensure seamless integration and operational alignment.

Competencies Required

• Strategic Leadership : Proven ability to lead, motivate, and develop a multi‑functional team of leaders and specialists.
• Commercial Acumen : Strong business and financial insight, with experience managing budgets and negotiating with service providers.
• Operational Management : Excellent analytical and problem‑solving skills with the ability to optimize complex processes.
• Communication Skills : Superior verbal and written communication abilities, with the capacity to engage effectively at all levels of the organization.
• Resilience : Ability to work effectively under pressure, manage competing priorities, and maintain high attention to detail.
• Stakeholder Management : Proven track record of building and maintaining effective relationships with internal teams and external partners.

Knowledge and Skills

Drive leads and service targets
Call Centre control and reporting
Budget and expenses
Stakeholder communication
Management of employees

Personal Attributes

Builds effective teams – Contributing independently
Decision quality – Contributing independently
Directs work – Contributing independently
Plans and aligns – Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply : 20 October 2025.