Chronic Disease Care Coordinator

findojobs-za; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare organization in South Africa, Gauteng, is seeking a Chronic Disease Care Coordinator to support high-risk patients with chronic diseases. The role involves managing complex healthcare needs, facilitating access to services, and advocating for patient rights. Ideal candidates will have experience in Aboriginal healthcare and a compassionate approach to patient care. This challenging position requires excellent communication skills and cultural awareness, fostering positive health outcomes in the community.

Qualifications

• Experience working for an Aboriginal organization and awareness of regional issues.
• Ability to negotiate and solve problems effectively.
• Demonstrated cultural awareness and knowledge of cultural safety.

Responsibilities

• Manage healthcare needs for patients with chronic diseases.
• Facilitate patient access to healthcare services.
• Maintain patient records to high standards.

Skills

Compassion

Empathy

Effective communication

Problem-solving

Cultural awareness

Job description

Position Summary

The Chronic Disease Care Coordinator is responsible for offering extra support to high-risk patients with Chronic Diseases. The objective is to enhance their access to healthcare services and promote positive health outcomes. This role includes helping patients set goals, identify the necessary health and support services to achieve those goals, navigate the healthcare system, and advocate for their individual needs.

About Purple House

Our mission is to improve the lives of people with renal failure, reunite families and reduce the impact of kidney disease in our communities. We are run by Aboriginal people for Aboriginal people and work to provide culturally appropriate dialysis services in remote communities, helping people to get home to country and family.

All employees are expected to carry out their work in accordance with the values of WDNWPT which are:

• We will ensure that Walytja (family), Tjukurrpa (dreaming), Ngurra (Country) and Kuunyi (compassion) are central to all that we do and say
• We will be strong, clever, brave and determined to make life better for our people
• We will think deeply, plan wisely and take action to support patient agency, enhance wellbeing and maintain dignity
• We will share our experiences and knowledge with others so that we all can learn
• We will foster understanding and respect between Indigenous and non-Indigenous peoples
• We will embed quality and safety in all we do and say
• We will work sustainably and actively respond to the impacts of climate change

Standard Requirements

• Demonstrate a courteous and respectful manner and communicate effectively with internal and external stakeholders.
• Demonstrate cultural awareness and knowledge of cultural safety and Indigenous community control.
• Maintain confidentiality of information about clients, other staff members or community members.
• Work to achieve standards of best practice and promote continuous quality improvement.
• Demonstrate safe work practices and promote a safe work environment.

Functions

• Collaborate with all employees of WDNWPT and other health providers to ensure continuity of holistic, quality care for patients in line with the organization's strategic goals.
• Manage the healthcare needs for a caseload of patients with multiple, complex, chronic diseases, specifically those transitioning between urban and remote areas, as well as those who have newly commenced on dialysis.
• Facilitate access for our patients to internal GP, allied health, and specialist clinics and services.
• Schedule and support patients in attending external healthcare appointments as required.
• Build strong relationships and maintain close communication with external patient care services to facilitate a multidisciplinary approach to healthcare for all patients.
• Be flexible and generous in providing healthcare and ensuring accessibility to the service.
• Utilize a recall system to ensure patients' healthcare needs are met in a timely manner.
• Acknowledge the social determinants of health, and working closely with Purple House Malpa team to provide a wholistic approach to care goals
• Advocate for patients and protect their individual rights.
• Maintain patient records to a high standard, including progress notes, records of communication regarding patients, and updates to medical history and demographic information.
• Liaise closely with your direct manager for assistance and advice when needed, and participate in regular team meetings.
• Promote a safe work environment in accordance with legislative requirements, adhere to work health and safety guidelines, and report all incidents and near misses.
• Perform other duties as required within your trained capacity and level.

About You

• You have a patient centred focus and eye on our goal of getting people home on country.
• You are known for your compassion, empathy and ability to listen.
• Your style is flexible, good humoured and resilient.
• You are a self-starter and can work autonomously, knowing when to ask for help.
• You can think on your feet to negotiate and solve problems.
• You are considerate and thoughtful in conflict management.
• You're eager to learn and collaborate with your team.
• You are passionate and ready for a challenge.
• You're a good communicator with all sorts of people.
• You are culturally curious and have respect for culture and community.
• You have experience working for an Aboriginal organisation and awareness of the issues pertaining to this region.

Apply now – email your CV and cover letter via the button below.