Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (V&A Waterfront Boutique)

Lindt & Sprüngli; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt & Sprüngli in Cape Town seeks a motivated team member to deliver a world-class premium experience to every customer. You will greet guests, educate them on Lindt products, and drive sales with strong upselling skills.

Responsibilities include handling POS transactions, managing tills, restocking, and maintaining a welcoming store environment. A Grade 12 education and familiarity with Excel/PowerPoint are preferred.

Qualifications

• Minimum Grade 12 and Proficiency in Microsoft Office (Excel and PowerPoint).
• Experience in customer service and retail environments preferred.
• Strong communication and ability to upsell to customers.

Responsibilities

• Deliver exceptional customer service in-store and over the phone.
• Greet customers and provide a premium Lindt experience.
• Educate customers on Lindt products and promotions.
• Handle POS transactions and manage tills accurately.
• Assist with stock, displays, and daily housekeeping.
• Build rapport with customers to encourage repeat visits.

Skills

Customer service

Sales skills

Upselling

POS operation

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

Customer Service and Sales
Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone Greeting all customers, "Welcome to Lindt", hosting and providing a memorable experience Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients Awareness of daily sales budgets, actively upselling to increase customer transaction spend Inform all customers of current instore promotions, events and directed information Provide customers assistance in the selection of quality Lindt products, encouraging additional sales Serving more than one customer at a time, acknowledging, and communicating at all times Multitask between completing store operational tasks and serving customers Processing the customer orders through the POS, and credit card transactions Own and manage individual tills, including counting floats and performing end of shift till procedure Preparing big customer orders Ensure complaints are addressed immediately by informing the Manager on duty Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times Restocking and cleaning through the day

Product Knowledge

Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens) Product pricing, packaging, and category performance knowledge Comply with product management and handling procedures Compliance to food and hygiene and safety standards practicing good hygienic practices General Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment Record sampling and wasted products actively quality controlling products Perform open and closing procedures, signing off checklist Perform cleaning duties signing off checklist Perform temperature readings signing off checklist Maintain clean, tidy working areas at all times Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy Accepting courier deliveries and confirming all items are received against invoice Assisting in monthly stock counts Unpacking, moving, and restocking products Using all instore equipment, machines, and appliances

Work, health and safety

Comply with all work health and safety requirements Report and damaged or dangerous equipment or property to management Manual Handling Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit Moving stock from storerooms to front of house Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention Daily paperwork and accounting, and other store administration.

Skills & Experience

Customer Service Sales skills Ability to handle credit card transactions Previous experience in customer service Previous experience in a similar retail environment Grade 12 Proficiency in Microsoft Office (specifically Excel and Powerpoint)

About us

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible "employer of choice" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.