Chocolate Advisor Flexi Permanent 180 Hours | Festive Season 4 Month Fixed Term (Midlands Boutique)

Lindt & Sprüngli; Pietermaritzburg; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A premium chocolate retailer is seeking a Customer Service Representative to deliver exceptional service and assist customers in selecting Lindt products. The ideal candidate has retail experience, strong communication skills, and a friendly demeanor. You will be responsible for providing product knowledge, managing transactions, and maintaining store standards. This role emphasizes customer satisfaction and sales goals.

Qualifications

• Experience in customer service is beneficial.
• Previous experience in a retail environment is advantageous.
• Confident and interactive with a friendly disposition.

Responsibilities

• Provide exceptional customer service across all store sections.
• Meet and exceed sales goals while maintaining a pleasant atmosphere.
• Educate customers about Lindt products.

Skills

Customer Service

Sales skills

Ability to handle credit card transactions

Proficiency in Microsoft Office (Excel, PowerPoint)

Education

Grade 12

Job description

Background of the Company

Background of the CompanyLindt & Sprüngli (South Africa) (Pty) Ltd (Lindt SA) started operations in May

• and forms part of the Lindt & Sprüngli group of companies.

With more than employees, Lindt SA is based in Cape Town with strong regional presence in Johannesburg, Durban and Port Elizabeth and a network of 16 Lindt retail stores.As global leader in the premium chocolate sector, Lindt & Sprüngli looks back on a long-standing tradition of almost years which takes its origins in Zurich, Switzerland.

Today, quality chocolate products by Lindt & Sprüngli are made at 12 owned production sites in Europe and the USA.

The products are distributed by 28 subsidiary companies and branch offices, in around Lindt shops and cafés, and also via a comprehensive network of more than independent distributors around the globe.

Position Purpose

Position PurposeTo be an ambassador of LINDT ensuring all customers receive a world class premium experience.

Customer Service and Sales

Delivering exceptional customer service and achieve sales goals.Customer Service and SalesDeliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phoneGreeting all customers, "Welcome to Lindt", hosting and providing a memorable experienceEducating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledgeActively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredientsAwareness of daily sales budgets, actively upselling to increase customer transaction spendInform all customers of current instore promotions, events, and directed informationProvide customers assistance in the selection of quality Lindt products, encouraging additional salesServing more than one customer at a time, acknowledging and communicating at all timesMulti-task between completing store operational tasks and serving customersProcessing the customer orders through the POS, and credit card transactionsOwn and manage individual tills, including counting floats and performing end of shift till procedurePreparing big customer ordersEnsure complaints are addressed immediately by informing the Manager on dutyDevelop a rapport with regular customers encouraging repeat business.

Product Knowledge

Maintain a pleasant friendly atmosphere within the store at all timesRestocking and cleaning through the dayProduct KnowledgeComprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)Product pricing, packaging, and category performance knowledgeComply with product management and handling proceduresCompliance to food and hygiene and safety standards practicing good hygienic practicesGeneralWork ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures.

Lead by example

Lead by example ensuring a harmonious and productive environmentRecord sampling and wasted products actively quality controlling productsPerform open and closing procedures, signing off checklistPerform cleaning duties signing off checklistPerform temperature readings signing off checklistMaintain clean, tidy working areas at all timesEnsure all fixtures, glass cabinets and floors remain clean and tidy throughout the dayEnsure body language, mannerism, physical and verbal presentation upholds the company image and grooming policyAccepting courier deliveries and confirming all items are received against invoiceAssisting in monthly stock countsUnpacking, moving and restocking productsUsing all instore equipment, machines and appliancesWork, health and safetyComply with all work health and safety requirementsReport and damaged or dangerous equipment or property to managementManual HandlingRepetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unitMoving stock from storerooms to the front of houseMonitor sales on a daily basis with the goal to maximize store profitability without sacrificing customer serviceTimely ordering of merchandise and supplies with a focus on overall inventory management and loss preventionDaily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administrationConfident and interactive with a friendly dispositionExcellent communication skills with a strong work ethic that can represent a premium brandResponsible and accountable in achieving individual goals and budgetsGood time management skills (multi-tasking and prioritizing)Self-starter with the ability to work individually and in a teamImmaculate grooming with excellent personal hygiene.

Skills & Knowledge

Skills & KnowledgeCustomer ServiceSales skillsAbility to handle credit card transactionsPrevious experience in customer servicePrevious experience in a similar retail environmentGrade 12Confident and Interactive with a friendly dispositionPolite and patientProficiency in Microsoft Office (Specifically Excel and Powerpoint)