Chocolate Advisor Flexi Permanent 180 Hours (Boardwalk Boutique)

Lindt & Sprüngli (South Africa) (Pty) Ltd; Wilderness; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Lindt & Sprüngli (South Africa) (Pty) Ltd in Wilderness is seeking a passionate store ambassador to deliver world-class service and achieve sales goals.

You will greet customers, educate them on Lindt products, upsell, process orders at the POS, and maintain a welcoming, spotless store environment.

If you value premium brand experiences, teamwork, and taking ownership of daily responsibilities, this role offers a dynamic, international setting with a focus on quality and customer delight.

Qualifications

• Customer service experience required.
• Experience in a similar retail environment.
• Grade 12 education required.
• Proficiency in Microsoft Office (Excel and PowerPoint).

Responsibilities

• Deliver exceptional customer service across all store sections and by phone.
• Welcome customers and provide a memorable experience.
• Educate customers on Lindt products with knowledge.
• Upsell to achieve sales targets.
• Process POS transactions and manage tills.
• Assist with stock, restocking and cleaning.
• Maintain store standards and merchandise presentation.
• Adhere to health and safety and store procedures.

Skills

Customer service

Sales skills

Credit card transactions

Retail experience

Education

Grade 12

Tools

Excel

PowerPoint

Job description

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

• Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
• Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
• Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
• Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
• Awareness of daily sales budgets, actively upselling to increase customer transaction spend
• Inform all customers of current instore promotions, events and directed information
• Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
• Serving more than one customer at a time, acknowledging, and communicating at all times
• Multitask between completing store operational tasks and serving customers
• Processing the customer orders through the POS, and credit card transactions
• Own and manage individual tills, including counting floats and performing end of shift till procedure
• Preparing big customer orders
• Ensure complaints are addressed immediately by informing the Manager on duty
• Develop a rapport with regular customers encouraging repeat business.
• Maintain a pleasant, friendly atmosphere within the store at all times
• Restocking and cleaning through the day

Product Knowledge

Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens) Product pricing, packaging, and category performance knowledge Comply with product management and handling procedures Compliance to food and hygiene and safety standards practicing good hygienic practices

General Work Ethic

General Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures.

Lead by Example

Lead by example ensuring a harmonious and productive environment Record sampling and wasted products actively quality controlling products Perform open and closing procedures, signing off checklist Perform cleaning duties signing off checklist Perform temperature readings signing off checklist Maintain clean, tidy working areas at all times Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy Accepting courier deliveries and confirming all items are received against invoice Assisting in monthly stock counts Unpacking, moving, and restocking products Using all instore equipment, machines, and appliances

Work, Health and Safety

Work, health and safety Comply with all work health and safety requirements Report and damaged or dangerous equipment or property to management Manual Handling Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit Moving stock from storerooms to front of house Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention Daily paperwork and accounting, and other store administration.

Self-starter

Confident and interactive with a friendly disposition Excellent communication skills with a strong work ethic that can represent a premium brand Responsible and accountable in achieving individual goals and budgets Good time management skills (multi-tasking and prioritizing)

Knowledge, Skills & Experience

• Customer service
• Sales skills
• Ability to handle credit card transactions.
• Previous experience in customer service
• Previous experience in a similar retail environment
• Grade 12
• Proficiency in Microsoft Office (specifically Excel and Powerpoint)

Company Culture and Values

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 10 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.