Chinese Speaking Centre Ambassador

Isilumko Staffing; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking a guest experience professional for a dynamic start-up brand. The role involves booking journeys and providing luxury service to international guests. Candidates should have at least one year of contact center experience in travel/hospitality, be fluent in English and Chinese, and have strong communication and problem-solving skills.

Qualifications

• Minimum of 1 year of experience in a contact center ideally in travel or luxury hospitality.
• Confident in speaking on the phone/video calls.
• Culturally sensitive to clients from different countries.

Responsibilities

• Book all aspects of the guest journey including cruises and destinations.
• Provide best in class luxury service to Travel Advisors and international guests.
• Give feedback on quality and efficiency of support processes.

Skills

Hospitality mindset

Fluent in English and Chinese

Excellent listening skills

Problem-solving skills

Tools

Salesforce

Versonix Seaware

Job description

his role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Job Description :

Book all aspects of the guest journey including but not limited to Journeys (cruise itineraries), Destinations (shore) experiences, pre / post travel and hotels.

Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat Support the Global Sales Organisation by building strong relationships with our Travel Advisor and Guest community.

Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.

Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.

Job Requirements :

Minimum of 1 years of experience in a contact center ideally within travel or luxury hospitality.

Hospitality mindset – understands the diligence and communication skills needed to deal with luxury, international travelers.

Fluent in oral and written English and Chinese, any other language is a plus.

Confident speaking on the phone / video calls, representing the brand.

Excellent listening and problem‑solving skills.

Culturally sensitive to clients from different countries.

Comfortable using IT systems on a daily basis (knowledge of Versonix Seaware and Sales Force an advantage).