Chief Operations Officer - CFD Trading Platform Broker

Boomlet Group Holdings; Wes-Kaap; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A multinational trading platform broker is seeking an experienced Chief Operations Officer to oversee its operations in South Africa. The role includes managing operational strategy, ensuring compliance with FSCA regulations, and providing leadership to the Customer Service team. A strong background in Forex trading and operational leadership is required. The compensation is market-related, commensurate with experience and qualifications, including performance incentives.

Qualifications

• 5-8 years of operational leadership experience in Forex or financial services.
• Strong understanding of FX trading platforms and regulatory frameworks.
• Ability to work in a high-paced, regulated environment.

Responsibilities

• Oversee all operational functions to ensure efficiency and profitability.
• Ensure compliance with FSCA regulations and internal standards.
• Monitor key metrics and report on performance to the board.

Skills

Operational leadership

Client service management

Regulatory compliance

Strategic thinking

Communication skills

Education

Relevant tertiary qualification in Finance, Business Administration, Economics

RE1 and RE5 certification

Tools

CRM tools

MT4/MT5 trading platforms

Job description

Chief Operations Officer - CFD Trading Platform Broker

Reports to: Chief Executive Officer (CEO)

Location: Cape Town

Type: Full‑Time | On‑Site

Company Overview

Multinational trading platform broker is a globally recognised online trading broker, specialising in Forex (FX), CFDs, commodities, indices and cryptocurrencies. With a strong presence in multiple jurisdictions, including the South African market, it is committed to transparency, innovation and exceptional client service.

Position Summary

Seeking an experienced and regulatory‑compliant Chief Operating Officer (COO) to oversee the daily operations of the South African entity, ensuring optimal performance, compliance and client service. The COO will play a pivotal role in strategic execution, operational excellence and regulatory alignment. The Customer Service team will report directly into this role.

Key Responsibilities

• Oversee all operational functions within the business to ensure efficiency, scalability and profitability.
• Develop and implement operational strategies that align with overall business objectives.
• Manage relationships with liquidity providers, PSPs, technology vendors and other key partners.
• Ensure seamless integration of operational systems and trading platforms (e.g., MT4/MT5, CRM tools).
• Provide leadership and direction to the Customer Service team to ensure exceptional client experience across all touchpoints.
• Drive customer satisfaction KPIs, client retention and feedback loops.
• Develop and maintain SOPs for client onboarding, support queries, issue escalation and complaint resolution.
• Promote a client‑centric culture across the operational teams.
• Ensure all operations comply with FSCA regulations and internal compliance standards.
• Serve as the operational liaison for internal and external audits.
• Maintain and monitor operational risk frameworks.
• Ensure ongoing compliance with FAIS requirements, including fit‑and‑proper status.
• Collaborate with the CEO and executive team on long‑term strategic planning.
• Lead the implementation of initiatives to enhance revenue, reduce costs and improve service delivery.
• Monitor key metrics and report on performance to the board and regulators, as needed.

Required Qualifications & Experience: Education & Certifications

• RE1 and RE5 certification (RE1 mandatory for key individuals; RE5 for representatives).
• Relevant tertiary qualification in Finance, Business Administration, Economics or a related field.
• FAIS‑compliant and meet fit‑and‑proper requirements.

Experience

• Minimum 5–8 years of operational leadership experience within the Forex or broader financial services sector.
• Strong understanding of FX trading platforms, market structure, regulatory frameworks and operational risk.
• Demonstrated experience managing high‑performing teams, including client‑facing functions.
• Strong leadership, strategic thinking and operational execution skills.
• Deep understanding of FX trading lifecycle and associated compliance requirements.
• Excellent interpersonal, communication and negotiation skills.
• Data‑driven approach with a focus on KPIs and continuous improvement.
• Ability to work in a high‑paced, regulated and technology‑driven environment.

Preferred

• Experience working within a Category I or II FSP regulated by the FSCA.
• Previous Key Individual (KI) experience is a strong advantage.
• Familiarity with CRM systems, digital onboarding and trading platforms like MT4/MT5.

Remuneration

Market‑related, commensurate with experience and qualifications. Includes performance incentives.

Contact: [e-mail] | [phone]