Chief Operating Officer (COO)

AtripleA recruitment & temps; Roodepoort; On-site; ZAR 1,500,000 - 2,300,000; Full time

Job summary

A recruitment agency in Roodepoort is seeking a Chief Operating Officer responsible for overseeing all day-to-day operations. Ideal candidates should have over 7 years of experience in insurance management with strong sales, operational, and financial knowledge. Key duties include developing agency marketing strategies, ensuring compliance, monitoring production goals, and fostering growth in staff capabilities. Afrikaans speaking abilities are required. Attractive compensation and comprehensive benefits are offered.

Qualifications

• 7+ years' experience in insurance management with high levels of sales, operational and financial knowledge.
• 5 years' experience as a department head, team leader or senior level position within an agency.
• Excellent oral and written communication skills.
• Afrikaans speaking.

Responsibilities

• Contribute to developing and implementing the agency marketing plan.
• Ensure regulatory compliance of the agency.
• Monitor production and monthly goals.
• Oversee employee skills development and coaching.
• Monitor production and monthly goals; drive performance.
• Foster relationships with carriers and brokers; manage partnerships.
• Lead client retention and engagement strategies.
• Collect and analyze data to inform budgets and programs.
• Oversee budgets, proforma financials, and overall operations to hit targets.
• Oversee staff development, coaching, and training initiatives.
• Maintain trusted relationships with customers, partners, vendors and stakeholders.
• Support the CEO and executive team across business and operations.

Skills

Negotiation skills

Presentation skills

Entrepreneurial spirit

Time management

Creative problem solving

Communication skills

Insurance knowledge

Leadership skills

Education

BCom in finance or related field

Continuing Professional Development (CPD)

Job description

Main Purpose

Partnering with the CEO and executive team, the Chief Operating Officer will have overarching responsibility for all day-to-day operations.

Minimum Qualifications and Requirements

• 7+ years' experience in insurance management with high levels of sales, operational and financial knowledge.
• 5 years' experience as a department head, team leader or senior level position within an agency.
• Superior negotiation and presentation skills with strong entrepreneurial spirit.
• BCom in finance or related field.
• Continuing Professional Development (CPD) points up to date.
• Strong insurance knowledge for commercial lines & personal lines.
• Excellent oral and written communication skills.
• Creative problem-solving skills along with exceptional time management and attention to detail.
• Afrikaans speaking.

Tasks

• Contribute to, develop, and implement agency marketing plan as well as vision for the agency.
• Possess a good working knowledge of procedures, processes for all disciplines.
• Improve daily organization and workflows to ensure maximum operational efficiency.
• Ensure regulatory compliance of the agency.
• Monitor production and monthly goals.
• Foster and maintain relationships with carriers and brokers.
• Responsible for client retention activities and engagement strategies.
• Collect and analyze data for implications regarding budget, project and/or program initiatives.
• Oversee, implement, and refine agency budget, proforma financials, and company operations to ensure company targets for revenue and profitability are met.
• Oversee employee skills development and provide coaching, training and development programs to increase staff capability and agency expertise.
• Maintain and build trusted relationships with key customers, partners, vendors, management, and stakeholders.
• Support the CEO and executive team in all aspects of the business and operations.