Chief Customer Experience & Service Delivery Leader

Oneplan Underwriting Managers (Pty) Ltd.; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading finance service provider in Gauteng seeks an experienced leader for their Customer Service Contact Centre. This role involves managing operations, enhancing customer engagement, and ensuring high satisfaction levels. The ideal candidate has a minimum of 8 years in customer service roles and 4 years in leadership. The position offers a dynamic environment focused on customer-centricity and operational excellence.

Qualifications

• Minimum 8 years' experience in customer engagement or service delivery role.
• At least 4 years' experience in a leadership role.
• Expert knowledge in Contact Centre operations.

Responsibilities

• Oversee daily operations of the Customer Service Contact Centre.
• Drive customer engagement and improve satisfaction.
• Ensure service levels and response time targets are met.

Skills

Customer engagement management

Leadership

Process improvement

Stakeholder management

CRM systems

Education

Bachelor's degree

Job description

A leading finance service provider in Gauteng seeks an experienced leader for their Customer Service Contact Centre. This role involves managing operations, enhancing customer engagement, and ensuring high satisfaction levels. The ideal candidate has a minimum of 8 years in customer service roles and 4 years in leadership. The position offers a dynamic environment focused on customer-centricity and operational excellence.