Chat Support Consultant, Crypto

Supportyourapp; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading Support-as-a-Service company is seeking a Chat Support Consultant in Pretoria, South Africa. In this fully remote role, you will provide high-quality customer support for crypto trading, requiring native Dutch and strong English proficiency. You will engage with customers through live chat and email while handling inquiries and maintaining up-to-date knowledge of market conditions. The position also offers flexible schedules and a supportive work environment focused on self-development.

Benefits

Flexible schedule

Fully remote work

Paid intensive training

Good bonuses for referrals

Work-life balance

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• CRM experience in Salesforce is an advantage.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build positive and long-lasting relationships with customers.
• Maintain up-to-date knowledge of the company's trading platform and market conditions.

Skills

Native Dutch

Strong English proficiency (C1)

Analytical skills

Problem-solving skills

Positive attitude

Tools

Salesforce

Job description

Passionate about blockchain technology and the future of digital finance?

What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?

Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited?

What you will do

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
• Build positive and long‑lasting relationships with customers.
• Handle customer inquiries and feedback.
• Provide valid, accurate information and solutions to customer requests.
• Maintain up-to-date knowledge of the company's trading platform and general market conditions.
• Understand customers' needs and deliver constructive feedback to the management team.
• Continuously seek ways to improve team performance and work efficiency.
• Be a part of a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.

What you need to succeed in this role

• Native Dutch and strong English proficiency (minimum C1 level).
• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Strong analytical, logical thinking, and problem‑solving skills.
• Positive and responsible attitude.
• Basic financial knowledge or payment/banking experience is preferred.
• Crypto industry knowledge is a plus.
• CRM experience in Salesforce is an advantage.
• Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Benefits and Perks

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards system.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work‑life balance.
• Responsive management interested in your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.

• The items listed in this section may vary depending on the terms of your engagement.

Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages. Since we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences.

Grab the chance to join us and send your CV in English, pointing out your outstanding skills. Visit our website: DISCLAIMER. We are a multinational company with unbiased views.

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYouAppCandidate Privacy Notice.