Chat Customer Service Advisor

Concentrix; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading global customer service provider is seeking a Customer Service Advisor in South Africa. The role involves being the first point of contact for clients in the banking sector, requiring a minimum of Grade 12 and experience in chat support or online roles. This position offers a base salary of R8000, medical aid, and a pension fund contribution.

Benefits

Base salary of R8000

Medical aid/insurance

Pension fund contribution

Transport services after hours

Qualifications

• Minimum of Grade 12 / Matric.
• 6-12 months chat experience in a BPO (International) or 1 year in online teaching/admin/data capturing.
• Good keyboard skills and a clear credit record.

Responsibilities

• Be the first point of contact for clients in banking and financial services.
• Positively reflect the client brand and values while engaging with customers.

Skills

Chat experience

PC literacy

Attention to detail

Ability to work across multiple systems

Education

Grade 12 / Matric

Job description

The role of a Customer Service Advisor is taking responsibility for customers and delivering first class outcomes.

Customer Service Advisors will be the first point of contact for our client who leads in the banking and financial services sector globally.

You will be required to positively reflect the client brand and values whilst carrying out your job role. This means taking ownership of the customer by being courteous, professional, and diligent.

1. Minimum of Grade 12 / Matric
2. Minimum of 6- 12 months Chat experience and in a BPO (International), working in a financial services campaign
3. OR 1 Year online teaching/admin/data capturing experience.
4. PC Literate with good keyboard skills with the ability to type and talk.
5. Meticulous attention to detail.
6. Ability to work across multiple systems
7. Must have a clear credit record and able to provide employment reference

What we offer:

• Base salary of R8000
• Medical aid/medical insurance
• Pension fund contribution
• Transport services after the hours of 7pm SA time

Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities.

Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.