Channel Manager

Firstrand Bank Limited; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial institution in South Africa is seeking a Channel Manager to drive the performance and growth of Advisory and Digital channels. The ideal candidate will have over 5 years of experience in channel management and a proven track record in digital transformation. Responsibilities include developing strategies to enhance engagement and delivering measurable outcomes. Candidates with a Bachelor's degree and strong analytical skills are encouraged to apply. Closing date for applications is 29/11/25.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 5+ years' experience in channel management, preferably in financial services.
• Proven track record in digital transformation and product-led campaigns.
• Knowledge of FNB systems and processes is an advantage.

Responsibilities

• Drive the performance and growth of Advisory and Digital channels.
• Translate strategic objectives into actionable tactical initiatives.
• Monitor and analyze channel performance metrics.
• Design and execute product-led campaigns to drive lending growth.

Skills

Channel management

Digital transformation

Analytical practices

Customer engagement

Team collaboration

Education

Bachelor's degree in business, Finance, Marketing, or related field

Postgraduate degree

Job description

Description Hello Future Channel Manager Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB HSL you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Role purpose

Drive the performance and growth of Advisory and Digital channels for FNB Home and Structured Lending by developing and executing strategies that optimize customer engagement, increase channel adoption, and deliver on lending targets.

Translate strategic objectives into actionable tactical initiatives using analytical practices and data mining, ensuring seamless integration between advisory teams and digital platforms to enhance customer experience and achieve business objectives.

Are you someone who can?

• Develop and implement channel strategies to meet home and structured lending targets across advisory and digital platforms.
• Translate high-level strategy into tactical initiatives that deliver measurable outcomes.
• Monitor and analyze channel performance metrics (sales, conversion rates, adoption, customer satisfaction).
• Drive tactical initiatives through analytical practices and data mining to identify opportunities and optimize performance.
• Champion digital adoption for home loans and structured lending products.
• Leverage digital channel experience to enhance customer journeys and self-service capabilities.
• Support advisory teams with tools, training, and processes to improve productivity and customer engagement.
• Design and execute product-led campaigns to drive lending growth across channels.
• Collaborate with marketing and product teams to ensure campaigns align with customer needs and business objectives.
• Work closely with internal stakeholders (Product, Marketing, Operations, Risk) to deliver integrated channel solutions.
• Ensure a consistent, high-quality experience across advisory and digital touchpoints.

You will be an ideal candidate if you

• Must have Bachelor's degree in business, Finance, Marketing, or related field (Postgraduate advantageous).
• Must have 5+ years' experience in channel management, preferably in financial services.
• Must have a proven track record in digital transformation, advisory channel optimization, and product-led campaigns.
• Must have knowledge of FNB systems and processes is an advantage.

You will have access to

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• The person must be resilient and level headed in a challenging environment

Apply now if you are interested in taking the next step.

We look forward to engaging with you!

All appointments will be made in line with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.

The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

Closing date: 29 / 11 / 25