Centre Manager

The Business Exchange; Cape Town; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A premium business center in Cape Town seeks a Centre Manager to lead operations and ensure exceptional service for tenants and visitors. Responsibilities include reception management, tenant relations, and hospitality oversight. Candidates should have a Grade 12 certificate and relevant qualifications, alongside experience in similar roles. Join a high-performance team dedicated to professionalism and operational excellence.

Qualifications

• Strong reception and customer service background (6–10 years).
• Proven ability to manage busy operational environments.
• High attention to detail and organisational skills.

Responsibilities

• Oversee the full spectrum of centre operations.
• Act as the first point of contact for tenant support.
• Manage bookings and cleanliness of boardrooms.

Skills

Reception and customer service

Managing technical equipment

Microsoft Office proficiency

Google Suite proficiency

Education

Grade 12 certificate

Diploma or Degree in Communications, Client Relations, or related field

Minimum 6 years' experience in Centre Management or similar

Job description

About the role

The Business Exchange is seeking a highly professional, service-driven Centre Manager to lead the operations of one of our premium business centres.

This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff.

As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations — from reception and hospitality to facilities management and tenant engagement.

Key responsibilities

Reception management

Maintain a neat, professional front-of-house experience

Greet and assist guests in a courteous and efficient manner

Manage all incoming calls and messages, ensuring accurate routing and follow‑up (for both tenants and the company)

Handle deliveries and visitor queries

Monitor and report any safety or security concerns

Tenant relations

Act as the first point of contact for tenant support and operational needs

Maintain attendance registers and emergency procedures

Track revenue, occupancy, and tenant‑related charges

Escalate issues to appropriate departments and maintain tenant satisfaction

Uphold a professional environment free of office politics and gossip

Boardroom coordination

Manage bookings, readiness, and cleanliness of boardrooms

Perform pre‑ and post‑use inspections and report any issues

Coordinate with Hospitality team for seamless meeting experiences

Hospitality oversight

Work closely with Hospitality staff to maintain cleanliness and presentation

Report staff absences and manage daily coordination

Support HR administration for Hospitality staff

Sales support

Conduct viewings for potential tenants when required

Actively contribute to occupancy management and lease tracking

Maintain professional conduct during all client interactions

Stock & supplies management

Maintain tight control over centre stock and supplies

Prevent misuse and ensure timely restocking

Keep accurate inventory records

Operational duties

Ensure the centre complies with internal policies and procedures

Oversee maintenance, repairs, and IT issues

Support tenant onboarding and offboarding processes

Coordinate with internal departments for seamless operational flow

Requirements

Minimum qualifications

• Grade 12 certificate
• Diploma or Degree in Communications, Client Relations, or related field
• Minimum 6 years' experience in Centre Management, Property Management, Hotel concierge or similar role

Experience and skills

• Strong reception and customer service background (6–10 years)
• Experience managing technical equipment (projectors, conferencing tools, etc.)
• Proven ability to manage busy operational environments
• Strong proficiency in Microsoft Office and Google Suite

Advantageous experience

• Previous property industry experience / hotel industry experience
• Familiarity with tenant leasing and space management
• Conflict management and tenant relationship handling

Behavioral competencies

• Professional appearance and conduct
• Exceptional communication skills (verbal and written)
• Proactive and dependable work ethic
• High attention to detail and organisational skills
• Positive, service‑oriented mindset
• Ability to plan, prioritise, and multitask effectively
• Strong sense of accountability and responsibility

Why join The Business Exchange?

At The Business Exchange, we pride ourselves on creating premium business environments that foster growth, professionalism, and excellence.

You will be joining a high‑performance team committed to delivering exceptional service and operational excellence.