Centre Manager

Raizcorp; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A premium business centre in Cape Town is seeking a Centre Manager to oversee operations, ensuring excellent service for tenants and visitors. The role requires strong customer service and management skills, along with a qualification in Communications or related fields. Candidates should have at least 6 years of experience in centre or property management. Competitive package offered.

Qualifications

• Minimum 6 years’ experience in Centre Management, Property Management, Hotel concierge or similar role.
• Strong proficiency in managing busy operational environments.
• Exceptional communication skills (verbal and written).

Responsibilities

• Lead the operations of the business centre.
• Ensure a world-class experience for all tenants and visitors.
• Coordinate hospitality and reception management.

Skills

Reception management

Strong customer service background

Proficiency in Microsoft Office

Conflict management

Education

Grade 12 certificate

Diploma or Degree in Communications or related field

Tools

Microsoft Office

Google Suite

Job description

Overview

Job title: Centre Manager

Job Location: Western Cape, Cape Town

Deadline: October 30, 2025

About the role

The Business Exchange is seeking a highly professional, service-driven Centre Manager to lead the operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors, clients, and staff. As a premium brand ambassador, the Centre Manager will oversee the full spectrum of centre operations — from reception and hospitality to facilities management and tenant engagement.

Responsibilities

• Reception management
  • Maintain a neat, professional front-of-house experience
  • Greet and assist guests in a courteous and efficient manner
  • Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)
  • Handle deliveries and visitor queries
  • Monitor and report any safety or security concerns
• Tenant relations
  • Act as the first point of contact for tenant support and operational needs
  • Maintain attendance registers and emergency procedures
  • Track revenue, occupancy, and tenant-related charges
  • Escalate issues to appropriate departments and maintain tenant satisfaction
  • Uphold a professional environment free of office politics and gossip
• Boardroom coordination
  • Manage bookings, readiness, and cleanliness of boardrooms
  • Perform pre- and post-use inspections and report any issues
  • Coordinate with Hospitality team for seamless meeting experiences
• Hospitality oversight
  • Work closely with Hospitality staff to maintain cleanliness and presentation
  • Report staff absences and manage daily coordination
  • Support HR administration for Hospitality staff
• Sales support
  • Conduct viewings for potential tenants when required
  • Actively contribute to occupancy management and lease tracking
  • Maintain professional conduct during all client interactions
• Stock & supplies management
  • Maintain tight control over centre stock and supplies
  • Prevent misuse and ensure timely restocking
  • Keep accurate inventory records
• Operational duties
  • Ensure the centre complies with internal policies and procedures
  • Oversee maintenance, repairs, and IT issues
  • Support tenant onboarding and offboarding processes
  • Coordinate with internal departments for seamless operational flow

Requirements

• Minimum qualifications
  • Grade 12 certificate
  • Diploma or Degree in Communications, Client Relations, or related field
  • Minimum 6 years’ experience in Centre Management, Property Management, Hotel concierge or similar role
• Experience and skills
  • Strong reception and customer service background (6–10 years)
  • Experience managing technical equipment (projectors, conferencing tools, etc.)
  • Proven ability to manage busy operational environments
  • Strong proficiency in Microsoft Office and Google Suite
• Advantageous experience
  • Previous property industry experience / hotel industry experience
  • Familiarity with tenant leasing and space management
  • Conflict management and tenant relationship handling
• Behavioral competencies
  • Professional appearance and conduct
  • Exceptional communication skills (verbal and written)
  • Proactive and dependable work ethic
  • High attention to detail and organisational skills
  • Positive, service-oriented mindset
  • Ability to plan, prioritise, and multitask effectively
  • Strong sense of accountability and responsibility
  • Administrative / Management jobs