Cctv & Access Control Help Desk Agent (Afrikaans-Speaking Preferred)

Forbtech Pty Ltd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology service provider in Johannesburg is seeking an experienced Senior CCTV Access Control Help Desk Agent to support clients nationwide. Key responsibilities include advanced technical troubleshooting and support for Hikvision CCTV and Access Control systems. The candidate must have 3-5 years of experience in related fields and be fluent in Afrikaans and English. This role also highlights the importance of strong customer service skills and a reliable, disciplined work ethic.

Benefits

Career growth

Technical development

Strong company culture

Work-life balance

Qualifications

• 3–5 years of experience in CCTV, Access Control, or IT Security Help Desk.
• Strong understanding of Hikvision products and platforms.
• Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).

Responsibilities

• Support our nationwide client base with technical issues.
• Diagnose and resolve issues on Hikvision CCTV and Access Control platforms.

Skills

Advanced technical troubleshooting

Customer service

Networking fundamentals

Remote troubleshooting skills

Fluency in Afrikaans and English

Education

Matric / Grade 12

Tools

TeamViewer

AnyDesk

Job description

Job Description Hikvision, a division of Forbtech Group of Companies, is seeking an experienced Senior CCTV Access Control Help Desk Agent to support our nationwide client base.

This role requires advanced technical troubleshooting, strong customer service, and the ability to diagnose and resolve issues on Hikvision CCTV and Access Control platforms.

Because many of our clients and internal operations communicate in Afrikaans , the ability to speak and write Afrikaans English fluently is essential.

Requirements Minimum Requirements Matric / Grade 12.

3–5 years of experience in CCTV, Access Control, or IT Security Help Desk.

Strong understanding of Hikvision products and platforms.

Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).

Strong remote troubleshooting skills with tools such as TeamViewer / AnyDesk.

Afrikaans English fluency required.

Preferred / Advantageous Hikvision HCSA or Hikvision Professional certifications.

CompTIA N+, MTCNA, or basic networking training.

Experience with : HikCentral Pro Hik-Partner Pro CCTV network layouts and PoE design Access control wiring logic Previous experience in a security company, MSP, or technical support centre.

Personal Attributes Confident, professional, and calm under pressure.

Strong analytical and problem-solving ability.

Customer-focused with excellent communication skills.

Reliable, disciplined, and solution-driven.

Able to work independently and as part of a team.

Benefits ? 20 Years of Business Stability ? Career Growth Technical Development ? Strong Company Culture ? Financial Job Security Benefits ? Modern Technology Environment ? Work-Life Balance

Requirements Minimum Requirements Matric / Grade 12.

3–5 years of experience in CCTV, Access Control, or IT Security Help Desk.

Strong understanding of Hikvision products and platforms.

Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).

Strong remote troubleshooting skills with tools such as TeamViewer / AnyDesk.

Afrikaans