CCTV & Access Control Help Desk Agent (Afrikaans-Speaking Preferred)

Forbtech; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading tech solutions provider is seeking an experienced Senior CCTV & Access Control Help Desk Agent in Johannesburg. The ideal candidate will support a nationwide client base and requires fluency in Afrikaans and English, along with experience in CCTV and Access Control systems. This role offers opportunities for career growth and a strong company culture.

Benefits

20 Years of Business Stability

Career Growth & Technical Development

Strong Company Culture

Financial & Job Security Benefits

Modern Technology Environment

Work-Life Balance

Qualifications

• 3–5 years of experience in CCTV, Access Control, or IT Security Help Desk.
• Strong remote troubleshooting skills.
• Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).

Skills

Technical troubleshooting

Customer service

Hikvision product knowledge

Networking fundamentals

Fluency in Afrikaans

Fluency in English

Education

Matric / Grade 12

Tools

TeamViewer

AnyDesk

Job description

Hikvision, a division of Forbtech Group of Companies, is seeking an experienced Senior CCTV & Access Control Help Desk Agent to support our nationwide client base. This role requires advanced technical troubleshooting, strong customer service, and the ability to diagnose and resolve issues on Hikvision CCTV and Access Control platforms.

Because many of our clients and internal operations communicate in Afrikaans, the ability to speak and write Afrikaans & English fluently is essential.

Requirements

Minimum Requirements

• Matric / Grade 12.
• 3–5 years of experience in CCTV, Access Control, or IT Security Help Desk.
• Strong understanding of Hikvision products and platforms.
• Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).
• Strong remote troubleshooting skills with tools such as TeamViewer/AnyDesk.
• Afrikaans & English fluency required.

Preferred / Advantageous

• Hikvision HCSA or Hikvision Professional certifications.
• CompTIA N+, MTCNA, or basic networking training.
• Experience with:
  • HikCentral Pro
  • Hik-Partner Pro
  • CCTV network layouts and PoE design
  • Access control wiring logic
• Previous experience in a security company, MSP, or technical support centre.

Personal Attributes

• Confident, professional, and calm under pressure.
• Strong analytical and problem‑solving ability.
• Customer‑focused with excellent communication skills.
• Reliable, disciplined, and solution‑driven.
• Able to work independently and as part of a team.

Benefits

• ✔ 20 Years of Business Stability
• ✔ Career Growth & Technical Development
• ✔ Strong Company Culture
• ✔ Financial & Job Security Benefits
• ✔ Modern Technology Environment
• ✔ Work-Life Balance