CCTV & Access Control Help Desk Agent (Afrikaans-Speaking Preferred)

Forbtech Pty Ltd; Alberton; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions provider in Alberton is seeking a Senior CCTV & Access Control Help Desk Agent to support clients with technical troubleshooting on Hikvision platforms. Fluency in Afrikaans and English is essential. The role demands strong customer service skills and a solid understanding of networking fundamentals, Hikvision products, and troubleshooting tools. The company offers a stable environment with opportunities for technical development and career growth.

Benefits

20 Years of Business Stability

Career Growth & Technical Development

Strong Company Culture

Financial & Job Security Benefits

Modern Technology Environment

Work-Life Balance

Qualifications

• 35 years of experience in CCTV Access Control or IT Security Help Desk.
• Strong understanding of Hikvision products and platforms.
• Good grasp of networking fundamentals (IP configuration, DHCP, VLAN basics).

Responsibilities

• Provide technical support for Hikvision CCTV and Access Control platforms.
• Diagnose and resolve technical issues for clients.
• Work independently and as part of a team.

Skills

Technical troubleshooting

Customer Service

Networking fundamentals

Troubleshooting tools (TeamViewer / AnyDesk)

Fluent in Afrikaans

Fluent in English

Education

Matric / Grade 12

Hikvision HCSA or Professional certifications

CompTIA N MTCNA or basic networking training

Tools

HikCentral Pro

IVMS-4200

Hik-Connect

Access Control systems

Job description

Hikvision a division of Forbtech Group of Companies is seeking an experienced Senior CCTV & Access Control Help Desk Agent to support our nationwide client base. This role requires advanced technical troubleshooting, strong customer service and the ability to diagnose and resolve issues on Hikvision CCTV and Access Control platforms.

Because many of our clients and internal operations communicate in Afrikaans the ability to speak and write Afrikaans & English fluently is essential.

Requirements

• Matric / Grade 12.
• 35 years of experience in CCTV Access Control or IT Security Help Desk.
• Strong understanding of Hikvision products and platforms.
• Good grasp of networking fundamentals (IP configuration DHCP VLAN basics).
• Strong remote troubleshooting skills with tools such as TeamViewer / AnyDesk.
• Afrikaans & English fluency required.
• Preferred / Advantageous qualifications:
  • Hikvision HCSA or Hikvision Professional certifications.
  • CompTIA N MTCNA or basic networking training.
  • Experience with HikCentral Pro, Hik-Partner Pro, CCTV network layouts and PoE design, Access control wiring logic.
  • Previous experience in a security company MSP or technical support centre.

Personal Attributes

• Confident professional and calm under pressure.
• Strong analytical and problem‑solving ability.
• Customer‑focused with excellent communication skills.
• Reliable, disciplined and solution‑driven.
• Able to work independently and as part of a team.

Benefits

• 20 Years of Business Stability
• Career Growth & Technical Development
• Strong Company Culture
• Financial & Job Security Benefits
• Modern Technology Environment
• Work‑Life Balance

Required Education

• Hikvision cameras, NVRs / DVRs and IP video systems
• Access Control: face terminals, biometrics, door controllers
• IVMS‑4200, HikCentral Pro, Hik‑Connect
• Diagnose network‑related issues: VLANs

Key Skills

• user account
• Active Directory
• Customer Service
• Information Technology
• desk support
• End user
• Project Management
• Phone Calls
• service levels agreement
• Desk Staff
• Ltil
• Procedures
• Setup
• hardware
• Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 12 - 15