Caterpillar Diagnostic Technician

Precision Recruitment International; Pretoria; On-site; ZAR 305 000 - 459 000; Full time

Job summary

A leading recruitment agency is seeking a customer service and technical support specialist to provide assistance for diagnostic products. The role requires relocation to Zambia and demands extensive experience in diesel mechanics, exceptional troubleshooting skills, and the ability to compile professional reports. Ideal candidates should have significant field service experience along with a strong educational background in mechanics and Caterpillar certification.

Qualifications

• 12 years post-apprentice experience, 5 years field service.
• 3 years experience as a Technical Analyst.
• Exceptional knowledge of product operating systems.

Responsibilities

• Respond to customer inquiries and provide guidance.
• Monitor product health and troubleshoot complex failures.
• Provide support for the introduction of new products.

Skills

Exceptional troubleshooting

Problem solving

Failure analysis

Interpersonal relationship skills

Computer Literate (MS Office & Caterpillar systems)

Business communication

Presentation skills

Education

Full Grade 12 certificate

Advanced Technical / Diploma in Diesel Mechanic / Earthmoving Equipment

Caterpillar Advance certification

Tools

MS Office

Service Technician Workbench

Caterpillar Websites (e.g. SIMSI, PIS, DSN)

Job description

Please note that this role is based in Zambia and if selected you will need to relocate to Zambia.

Job Purpose

Job Purpose : To provide excellent customer service as well as technical support and troubleshooting assistance to customers encountering issues with diagnostic products or services.

Responsibilities

• Responding to customer inquiries via various channels (phone, email, in-person) and providing guidance on product usage, troubleshooting, and problem resolution.
• Ensure improved product health for all products in area of responsibility.
• Provide support for the introduction of the new product.
• Present product issues to management.
• Assist artisans and TA's with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Pile comprehensive condition and failure reports.
• Pile informative product issue reports and address to Service Engineering and management.
• Ensure the latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Interact with SEENG and Caterpillar on product issues.
• Monitor product health, carry out field follow projects remotely and physically troubleshoot complex failures on machines.

Qualifications

• Full Grade 12 certificate.
• Qualified Artisan – Advanced Technical / Diploma in Diesel Mechanic / Earthmoving Equipment.
• Must have completed Caterpillar Advance certification.
• Minimum of 12 years post-apprentice / learner ship experience of which 5 years should be field service.
• Minimum of 3 years' experience as a Technical Analyst.
• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
• Exceptional trouble shooting, problem solving and failure analysis skills.
• Be able to compile accurate and professional reports (Failure and conditional).
• Understand the impact of site severity conditions and how it impacts machine health.
• Demonstrated practical and theoretical knowledge transfer skills.
• Sound interpersonal relationship skills.
• puter Literate (MS Office & Caterpillar systems).
• Familiar with the use of Service Technician Workbench.
• Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.).
• Business communication and presentation skills.
• Planning and prioritizing tasks.
• Understand the BWE Quality system.