Casual Frontshop Assistant - Greenfields

Dis-Chem Pharmacies Limited; Oos-Kaap; On-site; ZAR 100,000 - 167,000; Part time

Job summary

Dis-Chem Greenfields in KuGompo City is seeking a Casual Frontshop Assistant to uphold merchandising standards and support customer service at the point of sale in line with Dis-Chem policies.

The role requires basic matric and up to 6 months retail experience; advantageous if you have 1 year in retail plus a Retail Business Management certification. You will ensure shelves are stocked, prices correct, and provide helpful customer assistance.

Qualifications

• Grade 12 – Matric or Senior Certificate.
• 0–6 months retail work experience.
• 1 year retail experience and Retail Business Management certification advantageous.

Responsibilities

• Ensure full product ranges are on shelves and neatly presented.
• Maintain stock to prevent near expiry; restock for max sales.
• Handle transactions and loyalty cards; process payments securely.
• Assist with stock counting, stocktaking and housekeeping per SOPs.
• Provide friendly customer service and share product knowledge.

Skills

Retail operations

Problem solving

Arithmetic

Customer communication

Procedures adherence

Accountability

Education

Grade 12 / Matric

Tools

SAP

Excel

Word

Job description

Dis-Chem Greenfields, KuGompo City requires a Casual Frontshop Assistant to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Minimum Requirements

Essential

• Grade 12 – Matric or Senior Certificate


• 0 – 6 Months Retail work experience

Advantageous

• 1 Year work experience within Retail


• Certification in Retail Business Management

Job Description

• Ensure that full ranges of products are on the shelves at all times and neatly presented.


• Maintain the stock on the shelves to ensure it has not reached its sell by date.


• Restock merchandise when needed to ensure maximum sales.


• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.


• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.


• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.


• Ensure the storeroom organised, neat and tidy.


• Keep up to date with new product knowledge to effectively assist customers.


• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.


• Assist with back shopping when required.


• All merchandise must be handled carefully to prevent any losses.


• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.


• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.


• Process all loyalty cards including those of accelerated partners.


• Ensure cash is placed in the drop safe according to standard operating procedures.


• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.


• Ensure accurate cash flow at all times.


• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.


• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.


• Assist with the counting of stock files and general stocktaking.


• Identify and report damaged and expired stock immediately to management.


• Assist with the loading and off-loading of stock when needed.


• Ensure boxes are flattened after unpacking stock and taken to the designated area.


• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.


• Report customer compliments and complaints to management.


• Adhere to the customer turnover per hour rate as per company benchmark.


• Assist with the training of new and current team members.


• Ensure that outgoing stock/ items/ scripts are scanned and paid for.


• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.


• Report bad and suspicious behaviour for both staff and customers to management.


• Housekeeping must be in accordance to Dis-Chem standards.


• Adhere to Dis-Chem Policies and Standard Operating Procedures.


• Adhere to Health and Safety rules and regulations.


• Adhere to the Dis-Chem uniform and personal appearance policy

Competencies

Essential

• Knowledge of retail operations and administration


• finds solutions to potential issues as well as knowing when to elevate the problem and what level to elevate it to.


• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.


• Conveys ideas and facts verbally using language


• Addresses customer questions in a timely manner


• Recognises the need for procedures and follows relevant procedures.


• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight

Advantageous

• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.

Special conditions of employment

• Be able to work retail hours


• South African citizen


• MIE, no criminal record and clear credit rating


• Driver’s license and own reliable transport

Remuneration and benefits

• Market-related salary

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.