Casual Customer Service Assistant

City of Newcastle; Newcastle; On-site; ZAR 50 000 - 200 000; Part time

Job summary

A local city council in KwaZulu-Natal is seeking an enthusiastic Customer Service Assistant for their Museum Archives Libraries and Learning team. This casual role involves providing excellent service to library and museum visitors, sharing information on exhibitions and programs, and helping shape community experiences. Candidates should have strong technology skills and a passion for cultural institutions. Various shifts are available, and the role is integral to enhancing visitor engagement and promoting the museum's value.

Qualifications

• Strong technology and research skills.
• Enthusiasm for lifelong learning.
• Experience in customer service.

Responsibilities

• Provide customer service to the community at Newcastle Libraries and Newcastle Museum.
• Work varied shifts, including weekends and public holidays.
• Champion the value of cultural institutions.

Skills

EAM

Electrical Controls

Cyber Security

Business Administration

Corporate Marketing

Job description

City of Newcastle (CN) is calling on experienced customer service superstars with a passion for the GLAM sector to join the Museum Archives Libraries and Learning (MALL) team at our many exciting locations. As a member of our team you wont just work for the city; youll co-create it.

As a casual Customer Service Assistant youll be a friendly touch point for Library and Museum visitors providing them with relevant and helpful information about exhibitions programs and collections. Your strong technology and research skills along with an enthusiasm for lifelong learning will make a positive impact in our community. Here your ideas and efforts directly shape the places where you and your community live work and play.

We’re looking for applicants enthusiastic about promoting the Museum and Library and shaping meaningful experiences. You will champion the value of cultural institutions and have pride in delivering exceptional experiences representing City of Newcastle with a warm and welcoming manner.

Responsibilities

• Provide customer service to the community at Newcastle Libraries and Newcastle Museum
• Varied shifts across a rotating roster including weekend evening and public holiday work
• Multiple casual employment opportunities available

Key Skills

• EAM
• Electrical Controls
• Cyber Security
• Business Administration
• Corporate Marketing

Application Closing Date

Thursday 25 September 2025

Remuneration

Casual hourly rate of $47.17 12% Superannuation (inclusive of casual loading)

Employment Type

Gig

Experience

years

Vacancy

1

Contact

Mala Scorse - Head of Service Delivery -or

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.

The NSW Child Protection (Prohibited Employment) Act 1998 makes it an offence for a person convicted of a serious sex offence or a Registrable Person under the Child Protection (Offenders Registration) Act 2000 to apply for these positions. Relevant criminal Working With Children and prior employment checks including relevant disciplinary proceedings may be conducted on recommended candidates.