Cashier And Customer Service Assistant

Cake Zone Confectionery; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading confectionery brand is seeking a capable Customer Service Assistant for their new branch in Midrand. You will ensure operational excellence and outstanding customer service, assist with event cake orders, and handle cashier transactions. Candidates should have at least 3 years of experience, a matric certificate, and strong administrative skills. A post-matric qualification is preferred. This is a full-time, in-person position.

Qualifications

• At least 3 years' experience in major retailer customer or restaurant environment.
• Valid South African ID and a clear criminal record.
• Driver's license is advantageous.

Responsibilities

• Interact with clients and provide outstanding customer service.
• Assist in coordinating and managing customer event cake orders.
• Ensure accurate cashier transactions and safeguard against stock loss.

Skills

Customer service experience

Administrative and organizational abilities

Proficiency in MS Office

Strong communication skills

Education

Matric certificate

Post-matric qualification in administration or computer skills

Job description

Cake Zone ConfectioneryCake Zone is opening a new flagship studio at Mushroom Farm Retail Center on Allandale road in Midrand and requires a capable Customer Service Assistant to support the management and smooth operation of our new branch.

The successful candidate will play a key role in ensuring operational excellence and outstanding customer service.

Minimum Requirements

• At least 3 years' experience in major retailer customer or restaurant environment
• Strong administrative and organizational abilities with excellent attention to detail
• Proficiency in MS Office (especially Excel) and general computer skills.
• Matric certificate (compulsory) plus a post-matric qualification in administration or computer skills
• Valid South African ID and a clear criminal record.
• Driver's license is advantageous.
• Familiarity with the bakery / confectionery industry will be a plus
• Strong communication skills (verbal and written).
• Must be punctual, honest, diligent, and reliable

Key Responsibilities

• Interact with our clients and provide outstanding customer service
• Assist in coordinating and managing customer event cake orders with production teams.
• Verify, reconcile, and monitor orders to ensure accuracy and timely delivery.
• Ensure accurate cashier transactions and safeguard against stock loss or theft.
• Oversee product merchandising, stock rotation, and daily stock counts of confectionery items.
• Job Type : Full-time
• Work Location : In person