Cashier

Afms Group (Pty) Ltd; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading transport management company is seeking staff for operational duties to ensure adherence to quality management systems and provide excellent customer service. Successful candidates will manage cash transactions, inform customers, and coordinate with management. The ideal individual will have prior cashier experience and strong communication skills, working in a dynamic environment in Cape Town.

Qualifications

• Previous cashier experience advantageous.
• Computer literate.
• Understand the importance of good customer relationship skills.

Responsibilities

• Ensure all station staff adhere to the company's Quality Management System.
• Accurately complete prescribed documentation for cash management.
• Handle customer inquiries about routes, timetables, and fares.

Skills

Excellent customer care skills

Good communication skills

Attention to detail

People and Management Skill

Ability to prioritize tasks

Education

Grade 12

Job description

PRIMARY DUTIES

Ensure that all station staff carry out and perform their duties strictly in accordance with the contracts Quality Management System encompassing :

The Company Rules

Customer Relations

Cash Management Procedures

Passenger Management Procedures

Security Procedures

Cleaning Procedures

Health and Safety Procedures

Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems

Inform customers of route, timetable and fare system information

Distribute public information communication material and ensure adequate stock is visible

Adhere to station operations manual

Comply with and implement all tasks and procedures as detailed in the Cashier Procedures Protocols

Undertake daily checklist before duties commence

Accurately complete all prescribed documentation for cash management

Ensure availability of customer forms at all times

Ensure stock availability of fare cards

Top up and sell fare cards

Reconcile float

Count cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safe

Ensure safe is in working order and key is available

Co-ordinate hand over to cash collection company

Operate the cash management equipment and remember the COM passwords

Conduct daily stationary and supply checks and report any problems to the supervisor

Logging cash equipment faults with relevant service providers

Undertake daily checklist at shift handover or station closure

Adhere to the prescribed uniform code and name tags at all times

Manage kiosk and ensure no unauthorised persons are allowed in the kiosk

Ensure kiosks are kept clean and tidy

Ensure validator and radio equipment is charged

HSEQ compliance, awareness and checklists

Comply with all the instructions and requests from station management and supervisors

SECONDARY DUTIES

Perform ambassador tasks as per ambassador procedures

Perform validator tasks as per validator procedures

Comply with shift schedule

It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required.

KEY SKILLS AND EXPERIENCE

Grade 12

Previous cashier experience advantageous

Computer Literate

Understand the importance of good customer relationship skills

People and Management Skill

Excellent customer care skills

Good communication skills and ability to communicate with diverse groups of people across all levels

Customer focussed

Good attention to detail

Pro‑active

Take ownership of tasks

Ability to prioritise tasks

Calm disposition

ADDITIONAL RESPONSIBILITIES AND SKILLS

The employee acknowledges that all duties performed will reflect on the brand and will directly impact the business as well as product provided.

The employee will always thus act in a professional manner and ensure necessary steps are taken to mitigate

It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required.

Interested?

SUBMIT YOUR CV NOW

All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act.

We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic.

Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role.

We ensure that all candidates are treated equally, and no discrimination will be tolerated.

By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act (POPIA) for recruitment and hiring purposes.

• For information on AFMS Group, including more information on our company culture, visit our website at