Cash Team Leader

Wesbank; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A prominent financial institution in Cape Town is seeking a Cash Team Leader to oversee operational efficiency within the cash cluster. Responsibilities include improving cash turnover, managing costs, and ensuring exceptional customer service. Ideal candidates will possess strong analytical and stakeholder management skills, with a focus on building and maintaining client relationships. The position involves leadership in a team-oriented environment and compliance with banking regulations.

Qualifications

• Proven experience in managing cash operations and financial processes.
• Strong analytical skills to track and report on operational progress.
• Excellent communication skills for customer interaction and relationship management.

Responsibilities

• Ensure operational efficiency of the cash cluster.
• Manage costs and enhance revenue through effective operations.
• Deliver exceptional customer service exceeding expectations.

Skills

Operational efficiency

Customer service

Stakeholder management

Revenue management

Sales targeting

Job description

Cash Team Leader

Location: Cape Town Type: Full time.

Posted Today. End Date: October 31.

Job Description

• Ensure operational efficiency of the cash cluster or treasury area and balancing team.
• Increase cash turnover per head for the cluster to maximise income earnings on cash controlling.
• Ensure the increase of revenue by decreasing cash losses for the bank through managing cluster differences, check teller incidents and signing them off.
• Manage costs/expenses within approved budget to achieve cost efficiencies by controlling overtime/under time within the cluster and personally.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with stakeholders including end‑users, SMEs, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently within agreed timelines.
• Maintain expert knowledge on specific products, pricing, application procedures and timelines to drive relevant sales targets.
• Maximise business portfolio cross‑sell opportunities and strengthen client relationships.
• Proactively target existing local international banking customers and look for new opportunities to convert to sales.
• Provide efficient administration service through careful planning, reporting and updating of all related information on team efficiencies and productivity.
• Comply with governance in terms of legislative and audit requirements.
• Ensure teller teams have sufficient workload to increase cluster productivity and assist with cluster balancing when problems arise.
• Track and ensure processes conform to the Service Level Agreement between cash department and service providers.
• Collate, manage and report on daily, weekly and monthly operational progress aligned to strategic objectives.
• Manage personal and team development to increase own skills and competencies for the Team Leader function and future managerial growth opportunities.
• Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies.
• Ensure the Protection and Security Quick Guide is read by all staff monthly.

Job Details

Applications will not be accepted on or after the closing date of October 31, 2025. All appointments will be made in line with FirstRand Group's Employment Equity Plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. The Bank will keep this information confidential unless law requires disclosure.

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