Cash Team Leader

Firstrand Namibia Limited; Cape Town; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading banking institution in Cape Town is seeking a Cash Team Leader to ensure operational efficiency in managing cash operations and enhancing client relationships. The ideal candidate will have experience in cash management, customer service, and team development. The position offers opportunities for growth within the organization and emphasizes compliance with governance requirements.

Qualifications

• Experience in operational efficiency and cash management.
• Strong relationship management and customer service skills.
• Ability to manage team performance and development.

Responsibilities

• Ensure operational efficiency of the cash cluster.
• Manage existing clients and grow the portfolio.
• Resolve all customer queries efficiently.

Job description

Cash Team Leader

Location: Cape Town Type: Full time.

Posted Today. End Date: October 31.

Job Description

• Ensure operational efficiency of the cash cluster or treasury area and balancing team.
• Increase cash turnover per head for the cluster to maximise income earnings on cash controlling.
• Ensure the increase of revenue by decreasing cash losses for the bank through managing cluster differences, check teller incidents and signing them off.
• Manage costs/expenses within approved budget to achieve cost efficiencies by controlling overtime/under time within the cluster and personally.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with stakeholders including end‑users, SMEs, project managers and senior staff members.
• Manage existing clients and grow portfolio through making contact and generating leads.
• Resolve all customer queries efficiently within agreed timelines.
• Maintain expert knowledge on specific products, pricing, application procedures and timelines to drive relevant sales targets.
• Maximise business portfolio cross‑sell opportunities and strengthen client relationships.
• Proactively target existing local international banking customers and look for new opportunities to convert to sales.
• Provide efficient administration service through careful planning, reporting and updating of all related information on team efficiencies and productivity.
• Comply with governance in terms of legislative and audit requirements.
• Ensure teller teams have sufficient workload to increase cluster productivity and assist with cluster balancing when problems arise.
• Track and ensure processes conform to the Service Level Agreement between cash department and service providers.
• Collate, manage and report on daily, weekly and monthly operational progress aligned to strategic objectives.
• Manage personal and team development to increase own skills and competencies for the Team Leader function and future managerial growth opportunities.
• Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies.
• Ensure the Protection and Security Quick Guide is read by all staff monthly.

Job Details

Applications will not be accepted on or after the closing date of October 31, 2025. All appointments will be made in line with FirstRand Group's Employment Equity Plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. The Bank will keep this information confidential unless law requires disclosure.

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