Cash Consultant

Standard Bank Group; De Aar; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A prominent financial institution in Northern Cape is seeking a Cash Teller to manage walk-in customer cash needs. The role requires NQF Level 5 qualification and 1-2 years of branch banking experience. Candidates should be knowledgeable about cash handling procedures and able to ensure an excellent client experience. This position offers opportunities to work with talented professionals in a supportive environment.

Qualifications

• 1-2 years of branch banking experience; understanding policies and procedures.
• Familiarity with cash handling legal aspects.
• Knowledge of other departments within a branch.

Responsibilities

• Attend to cash-related matters for walk-in customers.
• Evaluate customer demand to improve service delivery.
• Ensure compliance with client experience requirements.

Skills

Client Coverage

Branch banking understanding

Knowledge of cash handling legal aspects

Internal department function knowledge

Education

NQF Level 5

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification

• NQF Level 5

Experience Required

• Client Coverage
• Personal and Private Banking
• 1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures

Technical Competencies

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing