Case Manager

Nbc For The Clothing Manufacturing; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading national bargaining council in Durban is seeking a Case Management Officer. The successful candidate will handle case management duties, requiring knowledge of Labour Relations and CCMA procedures, along with computer literacy in Windows. Excellent communication skills are essential. Applications must be submitted with references by 12 April.

Qualifications

• Thorough knowledge of Labour Relations and Basic Conditions of Employment Acts.
• Good knowledge of CCMA procedures.
• Fully computer literate in all Windows packages including Word, Excel, Access, PowerPoint.

Responsibilities

• Administer the case management system for Non-Compliance enforcement.
• Receive dispute referral forms and applications.
• Book days for conciliations and arbitrations.
• Liaise with CCMA branches and keep track of jurisdiction.
• Process and record applications and compliance orders.

Skills

Knowledge of Labour Relations Act

Computer literacy (Windows)

Excellent verbal communication

Excellent written communication

Knowledge of CCMA rules

Job description

Case Management OfficerA vacancy exists for the position of Case Management Officer in the Compliance Department of the National Bargaining Council for the Clothing Industry in the KZN Regional Chamber (KZN).

The successful applicant must have a thorough knowledge of the Labour Relations and the Basic Conditions of Employment Acts, including a thorough understanding of Collective Agreements.

A good knowledge of CCMA rules and procedures is also required.

The incumbent must be fully computer literate in all Windows packages (Word / Excel / Access / PowerPoint).

Excellent communication skills, both verbal and written, are a must.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Administer the case management system for Non-Compliance enforcement ULP / Dismissal matters.
• Receive all dispute referral forms including applications for conciliation, arbitration, condonation, and non‑compliance.
• Book days for conciliations / arbitrations to take place.
• Make bookings for venues in Isithebe and South Coast, Port Shepstone.
• Liaise with different CCMA branches to ensure the Clothing jurisdiction and transfer of cases to the Council.
• Check the time limits and jurisdiction before accepting applications.
• Send out notices to both parties via e‑mail, fax, or registered post.
• Negotiate dates with arbitrators for arbitration hearings.
• Ensure the booking of interpreters for all arbitration hearings.
• Follow up on arbitration hearings and update both parties via e‑mail.
• Update the case management system timeously.
• Send out notices advising of postponements and re‑schedule diary accordingly.
• Apply for CCMA subsidy on a monthly basis.
• Process condonation applications and forward outcomes to the parties.
• Record every application referred to the Chamber on the case management program.
• Ensure compliance orders are set for arbitration timeously.
• Prepare necessary documentation for Section applications to the CCMA for ULP matters.

OTHER DUTIES AND RESPONSIBILITIES

• Collect new exemption applications for the exemption committee and ensure all necessary documentation is attached.
• Pile compulsory quarterly reports for the CCMA for accredited Councils for the region and submit to the Head office.
• Draft compliance orders for inspectors.
• Keep record of compliance orders sent out.
• Scan all documents onto the Case system.

CVs containing references should be addressed to The Secretary - KZN Chamber. Please note the closing date for applications is 12 April.