Career Opportunities: Administrator: Cellphone Office (12728)

South African Broadcasting Corporation; Durban North; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A national broadcasting corporation based in Durban North is hiring an Administrator for the Cell Phone office to ensure efficient customer service and administration. Responsibilities include processing data and SIM card applications, managing stakeholder communications, and adhering to governance procedures. The ideal candidate holds a diploma in Office Administration and has 1-2 years of experience in an administrative setting. Good interpersonal and communication skills are essential. Competitive salary and benefits offered.

Qualifications

• 1-2 years' experience in administrative environment.
• Ability to promptly follow instructions.

Responsibilities

• Process and issue new applications for Data Cards, SIM Cards, Modems, Cellphones, and Tablets.
• Communicate with internal and external clients and maintain a professional interface.
• Adhere to SABC policies and procedures.

Skills

Excellent Oral and Communication skills

Good Computer Skills (MS Package)

Basic Customer Services skills

Good Interpersonal skills

General knowledge of SABC rules and regulations

Education

Diploma or Certificate in Office Administration

Tools

SAP System

Job description

Requisition ID12728-Posted -Cellphone Office-Logistical Serv:Internal Serv-GP - Auckland Park

Position: Administrator: Cell Phone
Report Line: Supervisor: Mobile Communications, Postal and Courier Services
Division: Finance
Department: Real Estate and Logistics
Scale Code: 405 ( Peromnes 12,Paterson BU)
Position ID: 60017831

Main purpose of position

To ensure the effective administration and customer service systems within the Mobile Communications, Postal and Courier Services office.

Duties and Responsibilities

Business Operational Efficiency

• Processing and issuing of new applications for Data Cards, SIM Cards, Modems, Cellphones and Tablets; for qualifying SABC personnel.
• Process postal and courier services.
• Responsible with issuing of Data Cards to the user’s from MTN, Telkom, Cell C, Vodacom, and other ISPs.
• Provide information telephonically as to how sponsored billing works and pool phones.
• Forwarding the request to cancel sponsored/Split Billing of the users who are leaving the organization to the service providers.
• Compile a month list of high users.
• Process device applications manually and on SAP.
• Requesting an itemised billing from the service providers for pool phones and Data Cards.
• Process monthly payments for Vodacom and MTN; (and other ISPs).
• Arrange the delivery of cellphones and Data Cards to SABC Provincial Offices Process rentals of Data Cards and Cellphones.
• Updating of the database.
• Sort incoming mail and courier parcels.

Stakeholder Management

• Communicate with internal and external clients and Stakeholders and maintain an effective, professional interface with all.
• Deal with complaints or queries from clients, both internal and external.
• Provide customer service to the users telephonically and walk ins.
• Assist all SABC staff with queries; i.e. new line applications, billing queries, SIM swops, upgrades, cancellations of contracts, repairs of gadgets, roaming and courier services.
• Build and maintain effective relationships with the users and the service providers.
• Assist with audit queries relating the department.

Governance, Risk and Compliance

• Adhere to SABC policies and procedures.
• Comply with Standard Operating Procedures (SOP).
• Adherence to Cellphone Office Regulations and procedures.

Inherent Requirements

• Diploma or Certificate in Office Administration.
• 1-2 years’ experience in administrative environment.

Knowledge and Skills

• General knowledge of SABC rules and regulations.
• Excellent Knowledge of the SAP System.
• Good Computer Skills; (MS Package).
• Excellent Oral and Communication skills.
• Basic Customer Services skills.
• Good Interpersonal skills.
• Answering off in-bound and out-bound.
• Compiling monthly reports and sending updates on the database for SAP.
• Ability to promptly follow instructions.