Care Coordinator

LIFE Healthcare Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare provider in South Africa is seeking a dedicated Renal Care Coordinator to enhance patient care through management and education in the renal unit. This role includes responsibilities such as coordinating patient care, ensuring effective transition through clinical pathways, and supporting the multidisciplinary team. Ideal candidates will hold a relevant nursing diploma or degree, possess strong organisational skills, and have knowledge of clinical coding. Interested applicants should contact [e-mail] before December 24, 2025.

Qualifications

• Registered healthcare worker with at least 3–5 years’ experience.
• Current SANC/HPCSA registration or relevant medical qualification registration.
• Knowledge of renal medical aid billing processes and funder contracts advantageous.

Responsibilities

• Facilitate holistic disease management and support the Renal Unit Manager.
• Act as primary contact for patients post-diagnosis until self-direction is achieved.
• Monitor, coordinate, and track patient care on clinical pathways.

Skills

Clinical coding knowledge

Renal knowledge

Computer proficiency

MS Office skills

Strong organisation skills

Verbal & written communication skills

Education

Diploma or degree in Nursing, Physiotherapy, or related field

Tools

iMEDS

Impilo

Job description

Overview

A vacancy exists for a Renal Care Coordinator based at Life Renal Dialysis Durban/Entabeni, reporting to the Quality Auditor. The successful candidate will be responsible for facilitating the enhancement of more holistic disease management for patients by seamlessly integrating currently disjointed aspects of the renal journey. Improving patient care by supporting the Renal Unit Manager and the Multidisciplinary Team on care activities.

Critical Outputs – Financial Risk Management

• Identifying deviations from the clinical pathway
• Managing the financial risk related to the clinical pathway including clinical pre‑assessment, authorisation and re‑authorisation (including clinical coding)
• Supporting the Bill Auditor to close out any funding disputes related to clinical pathway products
• Monitoring and reporting on the cost of the event
• Analyzing trends to identify deviations and influence the responsible persons through presentations and discussion

Clinical Risk Management

• Clinical pre‑assessment following initial diagnosis
• Acting as primary point of contact for patient from after initial diagnosis until the patient has sufficient knowledge and resources to self‑direct care
• Supporting the patient and family with education in respect of all care needs as they journey through the Life Healthcare system

Co‑ordination / Facilitation Role

• Builds awareness of Life Care Coordinator role with internal & external service providers
• Receives criteria‑based referrals from relevant care providers and responds within 8 working hours
• Tracks patients referred with a diagnosed health pathway to ensure all diagnostics and follow‑up appointments are booked to facilitate patient transition to next step of care programme
• Tracks patients test results to determine what further action is required, liaises with Dr and/or members of the multidisciplinary team (MDT)
• Provides administrative support and facilitates MDT meetings including preparing patient notes, images etc. and organizing and recording the content of meetings
• Updates each patient record with outcome of MDT meetings and communicates with relevant healthcare partners as required
• Takes responsibility for all outcomes identified for Life Care Coordinator at MDT meetings and actions in a timely manner liaising with internal and external healthcare partners
• Assesses patient needs for support services and suggests referrals
• Monitoring, coordinating and tracking the care of a patient on clinical care pathways to improve health, treatment or end‑of‑life outcomes
• Assessing the care and services required by the patient and for making the necessary referrals to the multi‑disciplinary team/support service partners
• Post‑discharge follow‑up and monitoring
• Completes data reports and patient records in relation to interventions
• Educates patients by providing information on available care options to empower the patient to make informed decisions and participate in their plan of care goal setting
• Provides emotional support to patients and families to navigate the journey through the relevant care pathway
• Prioritises own workload and develops systems to improve effectiveness of post

Requirements

• Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses. Clinical qualification, minimum requirement a registered healthcare worker with at least 3–5 years’ experience
• Current SANC/HPCSA registration or appropriate to relevant medical qualification registration
• Knowledge of the clinical coding and Life Case Management Toolkit an advantage
• Renal knowledge an advantage
• Knowledge of renal medical aid billing processes an advantage
• Knowledge and understanding of CPT/CCSA & ICD coding an advantage
• Knowledge of funder contracts, scheme rules, exclusions and benefits an advantage
• Knowledge or clear understanding of hospital industry and practices
• Computer proficiency

Competencies

• MS Office and hospital information systems (iMEDS, Impilo etc.)
• High level of sensitivity and diplomacy
• Strong organisation skills and ability to prioritise
• Verbal & written communication skills
• Leading by example
• Problem‑solving, analysis and judgement
• Resilience, drive & energy
• Engaging diversity
• Influencing skills
• Excellence orientation
• Ethical behaviour
• Building relationships & networking
• Customer responsiveness
• Able to work autonomously without close supervision

Contact & Application

Email: [e-mail]

Closing date: Wednesday, December 24, 2025

Internal applicants – Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Equal Opportunity

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.