Care Co-Ordinator

Faircape Health; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare provider in South Africa is seeking a Care Co-ordinator to join their team at Noordhoek Manor. This role includes overseeing a dedicated team of carers, ensuring care plans are executed effectively, and maintaining high standards of support for residents. Candidates should possess strong leadership and organizational skills along with the ability to adapt to varied situations. This position offers an opportunity to make a real difference in residents' lives.

Benefits

Supportive environment with healthcare experts

Additional leave for long-term commitment

Quarterly performance bonuses

Exclusive discounts on internet services

Qualifications

• Exceptional leadership skills are necessary for managing a team.
• Competence in guiding and mentoring team members is critical.
• Flexibility and adaptability in diverse situations will be essential.

Responsibilities

• Lead, supervise and inspire the carer team.
• Ensure proper execution of care plans.
• Monitor compliance with company policies.

Skills

Exceptional leadership and managerial abilities

Strong time management and organizational skills

Competent in guiding, mentoring and supporting team members

Flexible and adaptable in diverse situations

Responsible, accountable and dependable

Excellent critical thinking and problem-solving abilities

Outstanding interpersonal skills

Proficient in computer use

Job description

Overview

Faircape Health delivers the full continuum of care across six world-class healthcare facilities, all located within luxury retirement villages in prime Western Cape locations. We are looking for a Care Co-ordinator to join our dedicated healthcare team at Noordhoek Manor — just a quick 15-minute drive from Blue Route Mall over Ou Kaapse Weg. If you are passionate about exceptional care, thrive in a leadership role and enjoy the pace of a dynamic healthcare environment, this is your chance to make a real difference. In this role, you’ll inspire, guide and train our team of carers, ensuring they remain motivated, confident and committed to delivering the compassionate care we are known for.

What We Offer

At Faircape, we value our employees and offer a range of benefits, including:

• Supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
• Additional leave rewards for long-term commitment.
• Recognition through quarterly performance bonuses.
• Exclusive discounts on high-speed internet to stay connected.

Key Responsibilities

• Lead, supervise and inspire our Carer Team to deliver outstanding physical, social, and emotional support to all residents/patients.
• Ensure care plans are properly executed and charted on the online internal system.
• Monitor compliance with company policies and procedures, reporting any non-compliance to the Carer Manager.
• Conduct probation assessments, and ensure that performance documentation is completed and submitted timeously.
• Address disciplinary issues by reporting and investigating incidents, logging them with HR, and issuing necessary outcomes in accordance with the company’s guidelines.
• Ensure that each shift is adequately staffed, and that leave requests are accurate, submitted promptly, and planned in advance.
• Ensure staff are presentable and well groomed at all times, including wearing correct uniforms.
• Conduct direct intervention training and identify gaps in knowledge or skills within the team, ensuring timely addressing.
• Ensure carers respond promptly to call bells, panic buttons, and emergency situations, while also providing assistance to the team with care tasks and activities as needed.
• Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.
• Participate in the recruitment and onboarding of new carers, ensuring they meet facility standards.
• Ensure equipment allocated to staff is securely stored, checked, and accounted for at the end of each shift; maintain healthcare inventory supplies with regular inspections.

Skills and Attributes

• Exceptional leadership and managerial abilities
• Strong time management and organizational skills
• Competent in guiding, mentoring and supporting team members
• Flexible and adaptable in diverse situations
• Responsible, accountable and dependable
• Excellent critical thinking and problem-solving abilities
• Consistent adherence to instructions and protocols
• Outstanding interpersonal skills
• Proficient in computer use
• Professional demeanour and etiquette
• Ability to perform well under pressure

Additional Requirements

• Clear health, criminal and credit records.
• Contactable, positive references.

Working Hours

• Monday to Friday, 07:00 to 17:00, with occasional weekend and public holiday shifts as operationally required.
• The ideal candidate should be adaptable and flexible outside normal working hours to occasionally respond to emergencies, coordinate staff cover in instances of absenteeism, arrange support or transport for team members and attend to the night shift (only when required) for probation reviews, training or disciplinary matters.

Compensation

• The salary offered will be dependent on qualifications, experience, and other market-related factors.

Application information: Please note this role requires completing the one-way online interview and providing written references. If you do not receive a response within two weeks of applying, please consider your application unsuccessful. Transform your career and make a difference in residents’ lives with Faircape Health!