Cape Town Travel Operations Agent — Multi-Channel Support

Travellab Africa Group; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A travel operations company based in Cape Town is seeking Travel Operations Agents for their Customer Support Team. You will be the first point of contact for customers, addressing travel-related queries and ensuring high-quality service delivery. Candidates should have at least a high school diploma, customer service experience, and knowledge of travel systems like Amadeus. This role requires attention to detail and strong problem-solving skills.

Qualifications

• Minimum of high school completion qualification required.
• Customer service experience required in travel industry.
• Strong knowledge of fares and Travelstart policies.

Responsibilities

• Resolve customer queries within SLA via phone and email.
• Maintain accuracy in ticketing and compliance with airline rules.
• Assist with operational tasks as needed.

Skills

Customer service experience across multiple channels

Attention to detail

Effective time management

Strong teamwork skills

Education

High School completion qualification, Grade 12/NQF4/A-level

Relevant tertiary qualifications

Tools

Amadeus

GDS systems

Job description

A travel operations company based in Cape Town is seeking Travel Operations Agents for their Customer Support Team. You will be the first point of contact for customers, addressing travel-related queries and ensuring high-quality service delivery. Candidates should have at least a high school diploma, customer service experience, and knowledge of travel systems like Amadeus. This role requires attention to detail and strong problem-solving skills.