Cape Town General Manager: Operations & Team Leadership

6B42C1B1-6D85-4E4C-A729-B3C507B299Ee; Cape Town; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A coffee company in Cape Town is seeking a General Manager to oversee store operations. Responsibilities include managing daily operations, leading the team, maintaining food and beverage standards, and ensuring financial accuracy. Ideal candidates will have extensive experience in restaurant management and strong leadership skills. This is a permanent, full-time position committed to excellence in customer service.

Qualifications

• Proven experience as a senior or general restaurant manager in a similar environment.
• Strong understanding of inventory management, stock ordering, and financial reporting.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Ensure daily store operations run smoothly, including stock and staff management.
• Maintain comprehensive knowledge of the menu, manage kitchen operations, and oversee ordering processes.
• Roster staff, ensure punctuality, motivate the team, and assist with disciplinary procedures when necessary.
• Address customer feedback efficiently, uphold the company's ethos, and foster customer loyalty.
• Utilize GAAP for invoicing, generate management reports, conduct daily stock-takes, and manage cash-up procedures.

Skills

Operational management

Food and beverage expertise

Staff leadership

Customer service excellence

Financial oversight

Tools

Point-of-sale systems

GAAP

Job description

A coffee company in Cape Town is seeking a General Manager to oversee store operations. Responsibilities include managing daily operations, leading the team, maintaining food and beverage standards, and ensuring financial accuracy. Ideal candidates will have extensive experience in restaurant management and strong leadership skills. This is a permanent, full-time position committed to excellence in customer service.