Campaign Operations Associate Director

Communicate Ct; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A dynamic marketing firm in Cape Town is seeking an experienced Campaign Operations Associate Director to lead a team in delivering retail media campaigns. You will drive operational excellence by optimizing processes and fostering strong relationships with clients and stakeholders. The ideal candidate possesses significant experience in retail media, a degree-level education, and excels in mentoring high-performing teams. This full-time role requires a proactive leader adept at troubleshooting challenges and enhancing client satisfaction.

Qualifications

• Proven experience in retail media campaign management or execution (retailer or agency).
• Demonstrated line management experience leading teams.
• Expertise in retail media platforms and planning.

Responsibilities

• Own document and continuously improve campaign processes from booking through reporting.
• Manage 3rd-party digital and print media partners ensuring SLA compliance.
• Troubleshoot delivery compliance and reporting challenges.
• Act as the clients gatekeeper to align bookings and creative with guidelines minimizing revisions.
• Collaborate with Media Insights and Platform teams to integrate solutions and boost efficiency.
• Provide regular updates to senior leadership on team performance and initiatives.
• Build trusted relationships with mid to senior client stakeholders.
• Proactively resolve issues to enhance client satisfaction and retention.
• Mentor and develop Campaign Managers / Executives on client-facing execution.

Skills

Business

Information Management

Accounting

Corporate Risk Management

Education

Degree-level education required

Job description

Overview

Seeking an experienced Campaign Operations Associate Director to lead a dynamic campaign execution team within retail media. Drive operational excellence by overseeing end-to-end campaign delivery optimizing processes and fostering strong client and stakeholder relationships. Perfect for a proactive leader who thrives on process innovation and mentoring high-performing teams in a fast-paced environment.

Own document and continuously improve campaign processes from booking through reporting

Manage 3rd-party digital and print media partners ensuring SLA compliance

Troubleshoot delivery compliance and reporting challenges

Act as the clients gatekeeper to align bookings and creative with guidelines minimizing revisions

Collaborate with Media Insights and Platform teams to integrate solutions and boost efficiency

Provide regular updates to senior leadership on team performance and initiatives

Build trusted relationships with mid to senior client stakeholders

Proactively resolve issues to enhance client satisfaction and retention

Mentor and develop Campaign Managers / Executives on client-facing execution

Responsibilities

• Own document and continuously improve campaign processes from booking through reporting
• Manage 3rd-party digital and print media partners ensuring SLA compliance
• Troubleshoot delivery compliance and reporting challenges
• Act as the clients gatekeeper to align bookings and creative with guidelines minimizing revisions
• Collaborate with Media Insights and Platform teams to integrate solutions and boost efficiency
• Provide regular updates to senior leadership on team performance and initiatives
• Build trusted relationships with mid to senior client stakeholders
• Proactively resolve issues to enhance client satisfaction and retention
• Mentor and develop Campaign Managers / Executives on client-facing execution

Qualifications

• Degree-level education required
• Proven experience in retail media campaign management or execution (retailer or agency)
• Demonstrated line management experience leading teams
• Expertise in retail media platforms and planning
• Strong client advisory skills with a solution-focused and confident approach
• Ability to constructively challenge and improve processes in a fast-paced setting
• Contact JADE GELDENHUYS on quoting the Ref : CTD000152.
• Required Experience: Director
• Key Skills: Business, Information Management, Accounting, Corporate Risk Management, Faculty, Jms
• Employment Type: Full-Time
• Department / Functional Area: Digital Media
• Experience: years
• Vacancy: 1