Camp Manager

Phoenix Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable recruitment agency is seeking a Camp Manager to oversee daily operations, enhance guest experiences, and lead staff effectively. Candidates should have at least 3 years of lodge management experience, excellent leadership qualities, and a valid driver's license. This role requires strong interpersonal skills and a passion for hospitality, particularly in a South African tourism context.

Qualifications

• At least 3 years experience in camp or lodge management.
• Valid drivers licence and off-road driving proficiency.
• First aid training and basic mechanical/electrical knowledge are beneficial.

Responsibilities

• Oversee daily camp operations in partnership with Lodge Management.
• Deliver personalised, world-class hospitality to every guest.
• Support recruitment, training, and performance management of camp staff.
• Assist in budget development and cost control measures.
• Ensure adherence to SANParks regulations and safety protocols.
• Implement emergency procedures and uphold sanitation standards.

Skills

Leadership skills

Interpersonal skills

Crisis management

Communication skills

Attention to detail

Education

Grade 12

Formal qualification

Tools

Microsoft Office

Job description

Operational Management :

• Oversee all aspects of daily camp operations in partnership with Lodge Management.
• Ensure seamless coordination across departments to maintain high service standards.
• Manage logistics, maintenance, and hygiene protocols across camp facilities.
• Sales of beverages and handcrafted curios to enhance the guest experience.

Guest Experience :

• Deliver personalised, world-class hospitality to every guest.
• Plan and execute daily activities, including game drives, bush walks, and surprise experiences.
• Resolve guest concerns promptly and professionally.

Staff Leadership :

• Support recruitment, training, and performance management of camp staff.
• Foster a culture of excellence, respect, and continuous development.
• Uphold disciplinary protocols and resolve internal conflicts with integrity

Financial Oversight :

• Assist in budget development and cost control measures.
• Maintain accurate inventory and financial reporting systems.
• Conduct monthly, quarterly, and annual stock takes.

Compliance & Sustainability :

• Ensure adherence to SANParks regulations, environmental standards, and safety protocols.
• Maintain up-to-date licences and permits for camp operations and staff.
• Champion eco-conscious practices and community development initiatives.

Health & Safety :

• Implement emergency procedures and uphold sanitation and food safety standards.
• Ensure medical readiness and trauma response capabilities.

Reporting & Communication :

• Provide regular performance updates to senior management.
• Maintain clear communication channels with staff, guests, and leadership

Continuous Improvement :

• Analyse feedback to identify areas for enhancement.
• Introduce innovative ideas

Requirements :

• Grade 12
• A formal qualification will be an advantage
• At least 3 years experience in camp or lodge management.
• Strong leadership, interpersonal, and crisis management skills.
• Must demonstrate maturity, professionalism, and excellent communication skills.
• Valid drivers licence and off-road driving proficiency.
• First aid training and basic mechanical / electrical knowledge are beneficial.
• Proficient in Microsoft Office.
• Knowledge of Kruger Park geography preferred.
• Familiarity with South African tourism regulations and Acts.
• Fluency in English; Shangaan or related African language advantageous.
• Knowledge of foreign languages would be advantageous.
• Warm, professional, and guest-centric demeanour.
• Adaptable, resilient, and composed under pressure.
• Detail-oriented with high standards of cleanliness and presentation.
• Self-disciplined, punctual, and respectful.
• Passionate about flora, fauna, and cultural engagement
• Capable of working independently, handling pressure, and taking full responsibility for tasks.