Call Centre Team Leader for UK Vehicle Trade Platform

Wns Global Services; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Business Process Management firm in Durban North is seeking a talented Call Centre Team Leader / Assistant Manager to lead and mentor a team of Sales and Service Agents. The candidate will be responsible for ensuring high performance against client KPIs and fostering a positive team culture. This role offers the chance to make an impact in customer interactions and support our mission of operational excellence.

Qualifications

• Passionate about leading, motivating, mentoring, and coaching a team.
• Strong focus on delivering against client and internal business deliverables.

Responsibilities

• Lead and develop a team of Sales and Service Agents.
• Create a positive environment and culture aimed at solving customer issues.
• Facilitate transactions for UK based customers wanting to trade vehicles.

Job description

A leading Business Process Management firm in Durban North is seeking a talented Call Centre Team Leader / Assistant Manager to lead and mentor a team of Sales and Service Agents. The candidate will be responsible for ensuring high performance against client KPIs and fostering a positive team culture. This role offers the chance to make an impact in customer interactions and support our mission of operational excellence.