Call Centre - Debt Collector

peopleworth; Bellville; On-site; ZAR 201,000 - 268,000; Part time

Benefits offered by this job

Collaborative culture

Opportunities for growth

Structured working hours

Professional call centre environment

Job summary

peopleworth is seeking a contract Debt Collections Agent based in Bellville to engage with debtors via outbound calls, recover outstanding accounts, and meet productivity targets. The role operates within a structured call centre and runs on weekday hours with occasional Saturday shifts.

Contract duration ranges from 6 to 12 months with renewal opportunities when client projects renew. Responsibilities include achieving monthly targets, negotiating payment arrangements, maintaining debtor

Qualifications

• Two years of experience in outbound debt collections, outbound sales, or outbound customer service.
• Clear criminal record.
• Strong verbal communication and negotiation skills.
• Basic to intermediate computer literacy.
• Ability to work with call centre systems and databases.
• Familiarity with debt collection or CRM systems is advantageous.
• Proven ability to work toward targets and performance metrics.
• Reliable attendance and time management skills.

Responsibilities

• Achieve monthly and daily collection targets in line with performance expectations.
• Conduct outbound calls to debtors with professional, ethical communication.
• Negotiate payment arrangements and secure Promise to Pay commitments.
• Monitor and follow up on Promise to Pay commitments daily.
• Maintain accurate debtor records and account notes.
• Apply relevant laws, rules, and regulations throughout the collections process.
• Handle all debtor interactions with empathy, tact, and professionalism.
• Meet daily, weekly, and monthly productivity targets including call volumes and productive hours.
• Track performance metrics such as Right Party Contacts, Promise to Pay conversion, and collection values.
• Adhere to quality assurance standards, compliance requirements, and internal procedures.

Education

Matric certificate or equivalent qualification

Tools

CRM systems

Job description

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

This role is responsible for engaging with debtors via outbound calls to recover outstanding accounts while meeting agreed collection and productivity targets. The position operates within a structured call centre environment and requires professionalism, resilience, and strong communication skills. The role is based in Bellville and follows weekday working hours with occasional Saturday shifts. This contract position will have a set duration between 6 and 12 months at a time, with options to renew when a client project is renewed.

Key Responsibilities

• Achieve allocated monthly and daily collection targets in line with performance expectations
• Conduct outbound calls to debtors using professional, ethical, and compliant communication practices
• Negotiate payment arrangements and secure Promise to Pay commitments
• Monitor, track, and follow up on Promise to Pay commitments on a daily basis
• Maintain accurate and up-to-date debtor records and account notes
• Apply relevant laws, rules, and regulations throughout the collections proces
• Handle all debtor interactions with empathy, tact, and professionalism
• Meet daily, weekly, and monthly productivity targets including call volumes and productive hours
• Track and manage performance metrics such as Right Party Contacts, Promise to Pay conversion, and collection values
• Adhere to quality assurance standards, compliance requirements, and internal procedures at all times

Requirements

• Matric certificate or equivalent qualification
• Demonstrated experience of at least two years in outbound debt collections, outbound sales, or outbound customer service
• Clear criminal record
• Strong verbal communication and negotiation skills
• Basic to intermediate computer literacy
• Ability to work with call centre systems and databases
• Familiarity with debt collection or CRM systems is advantageous
• Proven ability to work toward targets and performance metrics
• Reliable attendance and time management skills

Benefits

• Collaborative, people-centred performance culture
• Opportunities to grow in a fast-paced environment
• Structured working hours with clear performance expectations
• Exposure to a professional call centre environment within the Employer Group

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.