Call Centre Agents - Merchants

Roots Butchery; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment partner is hiring Call Centre Agents in Johannesburg. This role involves assisting customers with their inquiries and concerns while maintaining high standards of service. Ideal candidates should have good communication skills and some experience in the customer service industry. Join a team that values growth, offers training, and supports its employees in a friendly work environment.

Benefits

Training programs for professional growth

Supportive and respectful work environment

Qualifications

• At least 6 months experience in a contact centre or customer service.
• Comfortable using Windows, Excel, and Outlook.
• Fluent in English and at least one other South African language.

Responsibilities

• Help customers with their questions, problems, or concerns via phone or email.
• Provide solutions based on customer needs and follow up for satisfaction.
• Stick to your schedule and report any issues to your manager.

Skills

Communication

Problem Solving

Customer Service

Fluency in English

Math Skills

Education

Matric/NQF equivalent

Tools

Windows

Excel

Outlook

Job description

Merchants Is Now Hiring Call Centre Agents

Merchants Recruitment Invites Suitably Qualified Applicants to Apply for Their Call Centre Agent Vacancies. The Closing Date for Applications Is Approaching – Apply Now Before It’s Too Late!

Location: Johannesburg, Gauteng
Job Type: Long-Term Contract
Posted: 5 Days Ago
Remuneration: Market Related

Are you someone who enjoys helping people and solving problems? Do you want to join a team that values growth, learning, and giving customers the best service possible? Then this might be the perfect job for you.

Merchants, a leading recruitment partner known around the world for its high-quality customer service and innovative training, is looking for Call Centre Agents to join their growing team in Johannesburg. If you have great communication skills, a positive attitude, and a desire to learn and grow, this is your chance to launch a career in one of South Africa’s top contact centres.

What Is a Call Centre Agent?

As a Call Centre Agent (also known as a Customer Service Representative), your main job is to help customers with their questions, problems, or concerns. Whether it’s over the phone or through email, your goal is to make every customer feel heard, helped, and happy.

You’ll act as the voice of the company, solving issues, sharing information, and making sure every interaction is professional, friendly, and helpful.

What You’ll Be Doing

Here’s a breakdown of your daily tasks and responsibilities:

Customer Service Duties:

• Speak clearly and professionally with customers.
• Use kind and friendly language in every phone call or email.
• Offer solutions based on each customer’s unique needs.
• Follow up with customers when needed and make sure they are satisfied.
• Always stay updated on product info, systems, and policies.

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Work Performance:

• Stick to your schedule, including start times, breaks, and end times.
• Be available for calls, emails, or other tasks as needed.
• Stay safe and alert while on duty.
• Report any issues, like broken equipment, to your manager.
• Capture customer info and data accurately.
• Follow all company rules, codes of conduct, and laws.
• Solve customer issues quickly and within the expected time frame.
• In a sales environment, meet and beat your sales and performance goals.

What You Need to Apply

You don’t need a fancy degree to get this job—but there are a few basic requirements:

• Matric/NQF equivalent
• At least 6 months experience in a Contact Centre or customer service environment
• Comfortable using Windows, Excel, and Outlook
• Good basic math skills (like adding, subtracting, and calculating percentages)
• Fluent in English and at least one other official South African language (Afrikaans, isiZulu, or seSotho are preferred)
• Able and willing to work rotational shifts, including weekends and evenings
• A valid driver’s license is a bonus but not required
• Basic understanding of the National Credit Act (NCA) is also helpful

Why Work With Merchants?

Working at Merchants means being part of something bigger. You’ll get the chance to:

• Learn new skills with training programs that help you grow professionally.
• Be part of a company that puts people first, from staff to customers.
• Get support and recognition for your hard work and dedication.
• Join a team that’s known for using the latest technology and best practices in customer service.
• Enjoy a healthy, safe, and respectful work environment.

Whether you’re just starting your career or looking for your next step, this job offers a stable path to success with room for growth.

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Apply Now – Your Future Starts Here

This is more than just a job—it’s the first step in your career journey. If you’re excited about customer service, love helping people, and want to be part of a leading global company, now is the time to apply. With multiple positions available, your opportunity to shine is just a click away.

Apply Here

But don’t wait—the closing date is approaching fast! Start building your future today by applying for the Call Centre Agent position at Merchants.