Call Centre Agent (Remote, Boksburg)

Blacksmith Agency LLC; South Africa; Remote; ZAR 201,000 - 290,000; Full time

Job summary

Blacksmith Agency LLC is hiring Sales Development Representatives to operate across South Africa. You will own the top of the funnel by researching ideal accounts, identifying decision makers and booking qualified meetings with potential clients.

You’ll use tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to execute personalized outreach that hits volume goals while maintaining high quality. We value gritty, curious, coachable professionals with 2 years’ SDR/BDR experience.

Qualifications

• 2 years in SDR/BDR role; agency or SaaS experience a plus.
• Ability to personalize outreach and craft effective messages.
• Familiarity with outbound tools such as LinkedIn Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.

Responsibilities

• Source and research ideal accounts across South Africa based on ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and provide feedback to the sales team.

Skills

Researching accounts

Sourcing

Outbound personalization

Written communication

Pattern recognition

Coachability

Tools

Salesforce

SalesLoft

LinkedIn Sales Navigator

Apollo

ZoomInfo

Job description

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients.

Blacksmith Agency

• Sales
• Full time
• Remote (South Africa)

About The Role

Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. This is not about spamming a list. It is thoughtful outreach, pattern recognition and smart communication, using tools like LinkedIn Sales Navigator, SalesLoft, Apollo and Salesforce to hit volume goals while keeping every touchpoint high quality.

What You Will Own

• Source and research ideal accounts based on our ICP.
• Identify decision makers and build accurate contact lists.
• Craft and execute personalized outbound sequences via email, LinkedIn and phone.
• Book qualified discovery calls for our Account Executives.
• Maintain clean records in Salesforce and SalesLoft.
• Test messaging, optimize targeting and tighten feedback loops with the sales team.

What You Bring

• 2 years in a similar SDR or BDR role, agency or SaaS experience a plus.
• Strong written communication and the ability to personalize outreach.
• Familiarity with outbound tools like Sales Navigator, SalesLoft, Apollo and ZoomInfo.
• Comfortable using Salesforce and managing your own pipeline.
• Gritty, curious and coachable.