Call Centre Agent - Randburg

Impact; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic energy solutions company in Randburg is seeking a passionate Call Centre Agent to promote and sell energy contracts to customers. The role requires excellent communication and negotiation skills, with experience in sales and a strong understanding of the UK market being advantageous. Join a target-driven team and help customers find tailored energy solutions.

Qualifications

• Strong understanding of the UK market and business environment.
• Experience in a fast-paced, target-driven environment.
• Ability to provide exceptional customer service.

Responsibilities

• Make outbound calls to potential customers using warm leads.
• Identify and assess customer needs to offer suitable energy solutions.
• Provide accurate information about energy plans and contract benefits.

Skills

Excellent communication skills

Negotiation skills

Experience in Call Centre/Sales

Understanding of the UK market

Proficient in using CRM software

Fluent English

Education

Matric

Bachelor's degree in a related field

Job description

Job title: Call Centre Agent - Randburg

Job Location: Gauteng, Randburg

Deadline: November 10, 2025

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Job Description

• Are you passionate about Sales?
• Join our dynamic sales team!
• We are seeking dynamic, motivated, and results-driven Outbound Sales Agents to join our team in promoting and selling energy contracts to residential and business customers. This role is ideal for individuals with strong sales skills, excellent communication abilities, and a customer-focused attitude.
• As an Outbound Sales Agent, you will play a key role in reaching out to prospective customers, understanding their energy needs, and offering tailored energy solutions to meet those needs.

Responsibilities

• Make outbound calls to potential customers using warm leads, cold calls, and referrals to sell energy contracts.
• Identify and assess customer needs and offer the most suitable energy solutions while explaining contract benefits and cost savings.
• Maintain a comprehensive understanding of energy plans, including tariffs, discounts, terms, and regulatory requirements.
• Provide exceptional customer service.
• Qualify leads and secure appointments with interested clients.
• Meet and exceed monthly appointment targets.
• Adhere to all regulatory guidelines and company policies related to energy sales, including providing accurate and transparent information to customers.

Requirements

• Excellent communication and negotiation skills / Excellent accent / Fluent English
• Call Centre / Sales Experience
• Strong understanding of the UK market and business environment
• UK Sales experience will serve as an advantage
• Ability to work in a fast-paced, target-driven environment
• Proficient in using CRM software and basic computer applications
• Matric. Bachelor's degree in a related field will serve as an advantage
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