Call Centre Agent month-to-month (Pretoria-West)

Isilumko Staffing; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading staffing agency is looking for a dynamic Customer Service Call Center Agent (Outbound) in Pretoria-west. The successful candidate will engage with customers, provide exceptional service, and drive sales for a wholesaler of pharmaceutical products. Applicants should have a minimum of 2 years in a Call Centre, be fluent in English, and have strong communication skills.

Qualifications

• Minimum 2 years of experience in a Call Centre environment.
• Proficient in order-taking and upselling techniques.
• Fluent in English with excellent communication skills.

Responsibilities

• Conduct outbound calls to customers to promote products.
• Provide exceptional customer service and resolve inquiries.
• Maintain accurate records of customer interactions.

Skills

Customer engagement

Sales techniques

Communication skills

Attention to detail

Persuasion and negotiation

Job description

We are currently looking for a dynamic Customer Service Call Center Agent (Outbound) to join our team in Pretoria-west. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage with customers and drive sales, who can Afrikaans.

Key Responsibilities

• Conduct outbound calls to customers to promote products and services
• Provide exceptional customer service by addressing inquiries and resolving issues promptly
• Utilize order-taking and upselling techniques to maximize sales opportunities
• Maintain accurate records of customer interactions and transactions

Requirements

• Minimum of 2 years of experience in a Call Centre environment, receiving both inbound and outbound calls
• High energy levels and a proactive approach to achieving targets
• Proficient in order-taking and upselling techniques
• Clean criminal record, as reference checks will be conducted
• Fluent in English with excellent communication skills
• Reliability and punctuality are essential
• Strong attention to quality control and time management
• Effective persuasion and negotiation abilities
• Demonstrated skill in handling objections with ease

If you meet these qualifications and are ready to excel in a fast-paced environment, we encourage you to apply.