Call Centre Agent (customer service - mobile) - Mr Price Money

Mr Price; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company is looking for a Customer Service Representative in Durban. You will assist customers through various platforms, resolving queries related to products and services. Ideal candidates will have a Matric certificate and 1 year of experience in a Telco environment, paired with strong communication skills. The company offers incentives, learning opportunities, and discounts across multiple stores.

Benefits

Incentives for meeting targets

Learning and development opportunities

Discounts on merchandise

Health and wellness programs

Recognition and rewards

Qualifications

• 1 year experience as a Customer Service Representative in a Telco environment.
• Basic understanding of retail and Telco account servicing.

Responsibilities

• Respond to customer queries across multiple platforms.
• Log and update customer information accurately.
• Investigate and resolve account and product issues.
• Deliver friendly and high-quality service.
• Meet response and resolution time targets.
• Collaborate with team members.

Skills

Strong communication

Problem-solving skills

Familiarity with WhatsApp for Business

Familiarity with webchat platforms

Education

Matric certificate

Job description

Overview

As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.

Responsibilities

• Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
• Log and update customer information accurately.
• Investigate and resolve account and product issues.
• Deliver friendly, consistent, and high-quality service.
• Meet response and resolution time targets.
• Follow company policies and service standards.
• Collaborate respectfully with team members and other departments.
• Continuously learn and grow your knowledge of our products and services.

What’s in it for you

• Achieve your targets and enjoy amazing incentives.
• We offer extensive learning and development opportunities to help you advance your career
• Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
• Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
• Health and wellness programs : stay healthy and happy with our comprehensive wellness programs and benefits
• Recognition and rewards : get recognized and rewarded for your achievements with our exciting incentive programs
• Matric certificate
• 1 years’ experience as a Customer Service Representative in a Telco environment.
• Strong communication and problem-solving skills
• Familiarity with WhatsApp for Business and webchat platforms
• Basic understanding of retail and Telco account servicing