Call Centre Agent

Goldbits; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading call centre in Pretoria is seeking a well-spoken Call Centre Agent & Administrator. The role involves providing customer support, handling inquiries, and assisting with administrative tasks. The ideal candidate must be fluent in English and have call centre experience. This position is office-based, requiring reliability and effective communication. Interested applicants should apply before 30 November.

Qualifications

• Excellent verbal and written communication skills.
• Basic software and technical troubleshooting skills.
• Can work under pressure and learn fast.

Responsibilities

• Interact with clients professionally via phone and email.
• Handle incoming calls and helpdesk tickets.
• Provide accurate information and support for queries.
• Assist with administrative tasks.

Skills

Fluent in English

Call centre experience

Good mathematical skills

Strong computer skills

Tools

MS Office (Excel)

Job description

Call Centre Agent & Administrator

We're looking for a well-spoken Call Centre Agent & Administrator to join our team. If you're great with people, enjoy solving problems, and take pride in providing excellent service, we'd love to hear from you.

Job Details

• Location: Office-based, Montana Park, Pretoria
• Contract: Fixed-term, 6 months
• Working hours: Shifts within call centre operational hours (08:00)
• Salary: R

Key Responsibilities

• Interact with all clients in a professional, patient and friendly way — both on the phone and via email.
• Handle incoming calls, helpdesk tickets and walk-in customers, and follow up with clients.
• Provide accurate information, guidance and support with general, account and technical queries.
• Assist the team and managers with administrative tasks.

Requirements

• Fluent in English and / or Afrikaans, plus at least one other South African official language.
• Excellent verbal and written communication skills.
• Call centre experience.
• Good mathematical skills.
• Strong computer skills, especially MS Office (Excel).
• Basic software and technical troubleshooting skills.

Can work under pressure and learn fast.

Able and willing to work independently as well as in a team.

Reliable transport.

Clear criminal record.

To apply, send your CV to Applications. Application deadline: 30 November.