Call Centre Agent

Select One; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A call center company in Johannesburg is seeking motivated individuals for customer service roles. Candidates should have 6–12 months of call center experience and the ability to communicate effectively. The job requires working rotational shifts and meeting specific KPIs. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred.
• English fluency; additional languages an advantage.
• Must be target-driven, reliable, and adaptable to changing demands.

Responsibilities

• Answer incoming calls and respond to customer queries.
• Make outbound calls to follow up on leads or payments.
• Maintain accurate records of all customer interactions.
• Meet and exceed daily / weekly KPIs.
• Handle customer concerns with empathy.

Skills

Strong communication skills

Active listening

Computer literacy

Job description

POSITION INFO : What You’ll Do

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up on leads or payments (where required)
• Maintain accurate records of all customer interactions
• Meet and exceed daily / weekly KPIs (e.g., call handling time, customer satisfaction scores)
• Handle customer concerns with empathy and effective problem-solving skills

What We’re Looking For

• Experience : Minimum 6–12 months call centre experience (sales, customer service, or collections) preferred
• Skills : Strong communication skills, active listening, and computer literacy
• Attitude : Target-driven, reliable, and adaptable to changing demands
• Language : English fluency (additional languages an advantage)
• Availability : Must be able to work rotational shifts and weekends if required