Call centre agent

Phakisa Holdings; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading call centre services provider in Johannesburg is seeking a Call Centre Agent to handle inbound and outbound customer interactions. The ideal candidate has a Certificate in Call Centre Communications, 2-4 years of experience, and strong communication skills. This role offers a dynamic environment focused on customer satisfaction and operational efficiency.

Qualifications

• 2-4 years of experience in a call centre environment.
• Proven ability to handle customer inquiries effectively.
• Strong communication skills and customer-focused.

Responsibilities

• Handle incoming customer calls to provide support and resolve issues.
• Make outgoing calls to confirm delivery and follow up on service feedback.

Skills

Call centre agent certificate

Call Center experience

Matric

Education

Certificate in Call Centre Communications

Certificate in Call Centre Effectiveness

Job description

Overview

We are hiring a Call Centre Agent for inbound and outbound customer interactions. Certificate in Call Centre Communications and 2-4 years of experience required.

Details

• Job Type: Contractor
• Seniority Level: Mid Career
• Sector: Banking
• Function: Call Centre Operator
• Qualifications: Certificate in Call Centre Communications, Certificate in Call Centre Effectiveness
• Skills: Call centre agent certificate, Call Center experience, Matric

Duties and Responsibilities

• Inbound Call Centre Agent: Handles incoming customer calls to provide support, track shipments, resolve delivery issues, and respond to general logistics inquiries. Ensures efficient communication and high levels of customer satisfaction.
• Outbound Call Centre Agent: Makes outgoing calls to customers and clients to confirm delivery details, follow up on service feedback, promote logistics solutions, and provide proactive support. Focuses on maintaining strong customer relationships and supporting operational efficiency.