Call Centre Agent

Skills Excel Training Institute; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A training institute in Gauteng is seeking a Call Center Representative to manage customer interactions, handle calls effectively, and build sustainable customer relationships. This permanent position requires a proactive approach to customer service and upselling opportunities. The role is in-person at the office.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication scripts for handling different topics.
• Identify customers' needs and provide solutions.
• Seize opportunities to upsell products.
• Build sustainable relationships with customers.

Job description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication "scripts" when handling different topics.
• Identify customers' needs, clarify information, research every issue, and provide solutions or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.

WhatsApp Job Type: Permanent

Work Location: In person