Call Centre Agent

Arch Staffing SA; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A recruitment firm in South Africa is seeking a dedicated Call Center Operator to join the customer service team. The ideal candidate will excel in communication, manage conflicts effectively, and be detail-oriented. Flexibility for shift or weekend work is essential. Experience in a similar role is advantageous.

Qualifications

• The ability to manage conflict situations and remain calm under pressure.
• Attention to detail and orientation towards results.
• Previous experience in a similar role is an advantage.
• Flexibility in the schedule and availability for shift or weekend work.

Responsibilities

• Communicate with customers and provide support.
• Offer quick solutions to customer inquiries.

Skills

Excellent verbal and written communication skills

Conflict management

Attention to detail

Flexibility in schedule

Job description

Our company is looking for a dedicated and enthusiastic Call Center Operator to join our customer service team. If you like to communicate with people, provide support, and offer quick solutions, this post might be right for you.

Requirements :

• Excellent verbal and written communication skills
• The ability to manage conflict situations and remain calm under pressure
• Attention to detail and orientation towards results
• Previous experience in a similar role is an advantage
• Flexibility in the schedule and availability for shift or weekend work, according to the company's needs.